Laboratory Client Services Representative

2 weeks ago


Conway Arkansas, United States Conway Regional Heath System Full time

Position Summary:
This role is pivotal in delivering exceptional support to healthcare facilities, medical professionals, and their teams within a dynamic and demanding atmosphere. Interactions with clients may occur via telephone, email, or fax.

Key responsibilities encompass:

  • Communicating laboratory results to authorized personnel over the phone.
  • Addressing specimen-related issues identified during the intake process and within the lab.
  • Gathering necessary information as requested by the laboratory to facilitate testing.
  • Processing test cancellations and investigating unique or atypical test requests.
  • Following up on client inquiries and concerns.

Additional responsibilities may involve:

  • Collecting billing details to ensure accurate billing submissions.
  • Investigating and resolving billing discrepancies or inquiries.


Requirements:
- High school diploma or equivalent educational background is required.
- Prior experience with electronic information systems and relevant software is essential.
- Customer service experience is highly valued.
- Preferred status as a Lab Assistant 2.
- Capability to lift weights up to 50 pounds.
- Familiarity with Microsoft Office applications is advantageous.


Other educational qualifications and experience may be considered in lieu of the stated minimum requirements, subject to approval from the Corporate Director of Human Resources.



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