Product Development Manager

3 days ago


Charleston, West Virginia, United States Case Status Full time
About the Role

We are seeking a highly motivated and experienced Product Manager to join our team at Case Status. As a Product Manager, you will play a critical role in driving product development and ensuring seamless collaboration across departments.

Key Responsibilities
  • Manage the backlog of feature request tickets, ensuring alignment with product goals and priorities.
  • Develop and write clear, actionable user stories and acceptance criteria for tickets related to epics.
  • Create comprehensive documentation for new features and functionalities.
  • Prepare and distribute release notes to internal and external stakeholders.
  • Categorize and prioritize new feature request tickets based on business impact and customer needs.
  • Continuously refine and improve the process for managing feature requests.
  • Assist with the prioritization of bug fixes and internal requests.
  • Write and announce new feature updates in blog posts and other communications.
  • Coordinate with the Customer Success team to ensure they are trained and fully understand new features.
  • Collaborate closely with mobile contractors and internal developers to resolve blockers and ensure timely delivery.
Requirements
  • 3+ years of experience in a product management role (Product Manager, Product Owner, SCRUM Master, or similar) within a SaaS or tech environment. Startup experience is a plus but not required.
  • 2+ years of hands-on experience with tools like Jira and Confluence.
  • Proven experience leading customer interviews, conducting surveys, and performing market research and analysis.
  • Strong ability to collaborate with development teams and work cross-functionally with other departments.
  • Excellent feature documentation skills with an eye for detail.
  • Experience troubleshooting issues and assisting support teams with bug resolution.
  • Demonstrated ability to train teams and present new features to both internal and external stakeholders.
  • Ability to thrive in a remote, fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Experience with legal tech or SaaS products is highly preferred.
What We Offer
  • Unlimited PTO (with manager approval and after a short period of employment)
  • Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
  • Matching 401(k) contribution program after 3 months of employment
  • Ownership in Case Status through its stock option plan
  • Quarterly recharge days, extended holiday PTO, and more


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