Front Desk Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Business Assistant to join our team at Downtown Dental Associates. This role is ideal for someone who is passionate about delivering exceptional patient care and has excellent communication skills.
Key Responsibilities:
- Greet and welcome patients, creating a positive first impression of our team
- Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
- Utilize Dentrix for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Partner with providers and team members to implement Heartland Dental systems to optimize office potential
Requirements:
- 1+ years of experience in a fast-paced customer-centric environment
- Excellent communication and organizational skills
- Able to maintain confidentiality and handle sensitive information
About Us:
Downtown Dental Associates is a 10-person team that thrives on collaboration, communication, and community. We provide exceptional patient care and are committed to living our core values which promote diversity and inclusion.
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