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Front Desk Team Lead

3 weeks ago

Anderson, South Carolina, United States Paragon Hotel Company Full time
Job Summary

We are seeking a highly skilled and experienced Night Front Office Manager to join our team at the Paragon Hotel Company. This is a full-time position that requires a strong work ethic, excellent communication skills, and a passion for delivering exceptional guest service.

About the Role

The Night Front Office Manager will be responsible for overseeing the front office operations during the late evening and early morning hours. This includes managing the front desk staff, handling guest requests, and ensuring that all hotel policies and procedures are followed.

Main Responsibilities
  • Manage the front office staff during late evening and early morning hours
  • Handle guest requests and resolve any issues in a timely and professional manner
  • Maintain accurate records of guest transactions and reconcile cash and credit card balances
  • Ensure compliance with hotel policies and procedures
  • Participate in training and development programs to enhance knowledge and skills
Requirements

To be successful in this role, you will need:

  • 1+ year of experience in a branded, quality hotel preferred
  • High School diploma or equivalent; Associate's or Bachelor's Degree preferred
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Familiarity with property management systems and cash handling procedures
Salary Information

The estimated salary range for this position is $45,000 - $60,000 per year, depending on experience and qualifications. Benefits include medical, dental, and vision insurance, 401(k) plan, and paid time off.