Front of House Manager
2 days ago
Job Description: Front of the House Manager (FOH)
Oversees all aspects of our restaurant's member and guest-facing operations including managing the waitstaff, host, bartenders, banquet staff, and food runners. Will ensure excellent member experience, coordinating reservations, maintaining the cleanliness of dining areas, and collaborating with the culinary team to provide a positive member and guest experience. FOH Manager will be responsible for the bartending and wait staff's productivity, scheduling, and overall appearance. Will hire and train new staff and hold existing staff accountable according to guidelines set out by the Club. Will update software systems upon changes to the menu or pricing. Front of the House Manager FOH: Reports directly to the Club's General Manager.
Staff Scheduling:
Makes weekly schedule, manages request days off,and will be responsible for staffing during restaurant hours and scheduled parties.
Inventory Handling:
FOH Manager will be responsible for all alcohol and soft drink ordering and inventory. This includes wine, beer, liquor, mixers, bar supplies, Coke products for the bar, parties, and beverage carts.
Customer Service:
FOH Manager should be the lead person responsible for excellent customer service and will lead by example at all times. Will train and encourage staff to deliver excellent customer service.
Problem Solving:
Handle members’ and guests’ complaints or objections in a positive way offering suggestions and solutions to any problems. Handle employee issues such as tardiness, unprofessional behavior, attitude and dress code. Will lead by example in all areas.
Floor and Bar Shifts:
FOH Manager will be responsible for working at least one bar shift, floor shift, and lunch shift per week to keep up with menu and customer morale.
Job Requirements:
FOH Manager is primarily responsible for lunch and dinner service for the Club. FOH Manager must have availability from 10:00 AM-9:00 PM Tuesday-Friday. Availability Saturday and Sunday 11:00 AM-4:00 PM. The club is closed on Monday. The FOH Manager is required to work 5-6 days per week during the season and 5 days per week with more floor and bar shifts during the off-season.
The FOH Manager should have good stamina on his/her feet, and be able to lift reasonably heavy objects such as cases of beer, wine, and liquor.
FOH Manager is required to have an Indiana Alcohol server permit pass online state-administered exams and keep such licenses current and on file.
Required Skills:
Strong leadership and supervisory abilities.
Excellent customer service skills.
Effective communication and interpersonal skills.
Organized and capable of multi-tasking with attention to detail.
High standards of personal hygiene and personal appearances.
Enforce and monitor all club standards.
Company DescriptionAnderson Country Club is a private members-only golf and country club located in Anderson, Indiana. ACC has 260 Golf members, 90 social members, and 30 summer pool-only members. Anderson Country Club's mission statement:The Anderson Country Club was conceived as a distinguished place where members and their families may meet their friends, business associates, and guests. The Club will maintain its tradition of fine food, outstanding golf and swimming facilities, and excellent service by a staff of professionals in comfortable and pleasantly furnished surroundings. Anderson Country Club is dedicated to promoting social relationships for the family, encouraging new friendships, maintaining the integrity of the individual, and exhibiting concern and support for our community.Company DescriptionAnderson Country Club is a private members-only golf and country club located in Anderson, Indiana. ACC has 260 Golf members, 90 social members, and 30 summer pool-only members. Anderson Country Club's mission statement: \r
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The Anderson Country Club was conceived as a distinguished place where members and their families may meet their friends, business associates, and guests. The Club will maintain its tradition of fine food, outstanding golf and swimming facilities, and excellent service by a staff of professionals in comfortable and pleasantly furnished surroundings. Anderson Country Club is dedicated to promoting social relationships for the family, encouraging new friendships, maintaining the integrity of the individual, and exhibiting concern and support for our community.
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