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Child Welfare Case Management Supervisor
2 months ago
Salary: TBD
Role and Responsibilities
The Case Management Operations Leader is responsible for organizing, overseeing, and ensuring that all services provided by their case management team comply with contractual obligations and adhere to established guidelines. This role demands a high level of supervision over the execution and documentation of case-related activities. Leveraging extensive expertise in child welfare, the Case Management Operations Leader will work closely with the Case Management Director, offering insights and recommendations on the overall management and delivery of services to children and families within their team's caseload.
Key Duties
- Mentor and support case management services in alignment with external contracts and licensing standards, including conducting and documenting weekly one-on-one meetings with each team member.
- Coordinate admissions, case planning, and discharges of children and youth in accordance with relevant regulations.
- Collaborate effectively with various professional agencies contracted by Divinity Family Services.
- Serve as a liaison during licensing inspections and contract audits.
- Facilitate training and support for new hires, assist in work planning and direction, and coach staff development.
- Promote and manage a culture that reflects the organization's mission and core values, fostering high engagement across all aspects of operations.
- Review documentation for accuracy and effective case planning, including service plans and therapy notes.
- Assist case managers in ensuring all necessary documentation is collected and filed to maintain compliance.
- Meet compliance standards and deadlines consistently.
- Maintain open communication with the Case Management Director regarding any concerns or issues involving families and children.
- Provide statistical data to the Case Management Director for agency compliance on a weekly and monthly basis.
- Conduct field visits with team members for quality evaluations.
- Monitor case managers' caseloads and provide recommendations for home assignments.
- Prepare performance reviews and assist in the creation of corrective documentation as needed.
- Facilitate in-person team meetings bi-monthly as directed by the Case Management Director.
- Provide office coverage as required.
- Approve leave requests and assist in creating coverage plans.
- Offer emergency and on-call services as necessary.
- Maintain a manageable caseload when required.
- Adhere to the organization's leadership principles.
- Perform other duties as assigned.
Qualifications and Education Requirements
- Bachelor's degree in social work or a related field.
- Experience in the foster care system or familiarity with the Texas DFPS system is preferred.
- Knowledge of Minimum Standards for Child Placing Agencies is advantageous.
- Bilingual candidates are preferred.
- Leadership experience is preferred.
Conditions of Employment
Employees must possess a valid Texas driver's license. Background checks and random drug screenings may be conducted. Employees must meet the minimum age requirements for full-time work in accordance with applicable labor laws. Availability for weekends and evenings may be necessary. Employees must maintain cellular phone service for on-call and after-hours availability. Compliance with all federal and state laws, as well as organizational policies regarding the confidentiality of healthcare information, is mandatory. Physical requirements may include standing, walking, sitting, and occasionally lifting up to 30 pounds.
In compliance with the American Disabilities Act, reasonable accommodations will be made upon request.
