Child Support Specialist

7 days ago

San Marcos, Texas, United States CAPPS, Inc. Full time
Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Child Support Specialist. As a key member of our Child Support Division, you will play a critical role in promoting responsible parenting and ensuring children receive the support they need and deserve.

As a Child Support Specialist, you will be responsible for performing case initiation, docket coordination, legal support, and other technical support and assistance work. You will work closely with our team to ensure the efficient and effective management of child support cases.

Key Responsibilities:

  • Opens cases on the Texas Child Support Enforcement System (TXCSES)
  • Checks for duplicate cases, assesses cases to determine case type, validity, and completeness of information
  • Requests missing information or documents and forwards cases to the appropriate Child Support Officer (CSO)
  • Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed
  • Coordinates, schedules, and monitors paternity tests; processes and distributes test results
  • May serve as a Notary Public
  • Enters, retrieves, and updates child support case information on TXCSES
  • Monitors TXCSES and other computer databases to identify new or updated locate information
  • Verifies locate and employment information using all available sources
  • Performs money-handling duties to process child support payments
  • Prepares routine or periodic reports
  • Researches court orders
  • Responds to routine telephone inquiries concerning child support cases
  • Opens, sorts, and distributes incoming mail and documents
  • Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents
  • Assists in training staff
  • Scans and indexes documents
  • Reviews and maintains child support virtual files for accuracy in the Enterprise Content management (ECM) repository
  • Performs related work as assigned
  • Maintains relevant knowledge necessary to perform essential job functions
  • Attends work regularly in compliance with agreed-upon work schedule
  • Ensures security and confidentiality of sensitive and/or protected information
  • Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications:

  • Graduation from high school or equivalent
  • Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial
  • Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial

Preferred Qualifications:

  • Skill in using a computer for word processing and data entry/retrieval
  • Skill in handling multiple tasks, prioritizing, and meeting deadlines
  • Skill in effective oral and written communication
  • Skill in exercising sound judgment and effective decision making
  • Ability to receive and respond positively to constructive feedback
  • Ability to work cooperatively with others in a professional office environment
  • Ability to provide excellent customer service
  • Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
  • Ability to arrange for personal transportation for business-related travel
  • Ability to work more than 40 hours as needed and in compliance with the FLSA
  • Ability to lift and relocate 30 lbs.
  • Ability to travel (including overnight travel) up to 5%
  • Typing at 40 words per minute (typing test is required at time of interview)

How to Apply:

To apply for this position, please submit your application through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://www.capps.us.

The OAG is an Equal Opportunity Employer

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