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Client Service Representative

2 months ago

Silver Spring, Maryland, United States Serene Marketing Inc. Full time
About the Role

We are seeking a highly motivated and results-driven Client Service Specialist to join our team at Serene Marketing Inc. As a key member of our sales team, you will be responsible for building strong relationships with our clients and driving sales growth through exceptional customer service.

Key Responsibilities
  • Qualify Leads: Assess customer needs and interest levels to determine the best course of action.
  • Deliver Compelling Presentations: Create and deliver engaging sales presentations to potential customers, tailoring your approach to address specific customer needs and concerns.
  • Product Knowledge: Develop a deep understanding of our clients' products or services to effectively communicate their value to customers.
  • Reporting and Analysis: Submit regular reports to the sales manager, detailing progress and results.
  • Training and Development: Attend regular training sessions to enhance product knowledge and sales techniques.
  • Customer Interaction: Provide accurate and persuasive information to alleviate customer concerns and encourage a positive response.
  • Professionalism: Conduct all interactions in a respectful and professional manner, adhering to company ethics and values.
Requirements
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills to effectively interact with customers and colleagues.
  • Persuasive and Confident Demeanor: A persuasive and confident demeanor to handle customer objections and close sales.
  • Resilience and Persistence: Resilience and persistence to handle rejection and objections in a professional manner.
  • Basic Math Skills: Basic math skills for pricing and calculations.
  • Time Management: Ability to work independently and manage time effectively to meet sales targets.
  • Physical Stamina: Physical stamina for walking and standing for extended periods.
About Us

We believe in fostering a work environment that promotes growth, collaboration, and individuality. As a valued member of our team, you will have the opportunity to develop valuable skills, contribute to meaningful projects, and make a real impact on the lives of our customers. We offer competitive compensation, comprehensive benefits, and a supportive team that values your insights and contributions.