Senior Client Engagement Manager
1 week ago
Position Overview
This is a HYBRID/REMOTE ROLE, requiring the ability and willingness to meet in the Austin TX office at least twice a week and travel quarterly to New York City for client-facing engagements and conferences.
Are you a driven professional with a commitment to enhancing client satisfaction? Do you thrive on the challenge of aligning client requirements with innovative payment solutions? If you possess enterprise-level project management and client relationship skills, this opportunity may be for you.
At Virtual Incentives (VI), we are transforming the incentive landscape for organizations worldwide. Our clientele includes Fortune 100 companies and leading technology platforms, and we pride ourselves on our dynamic software solutions.
VI was founded on the principle that there is a superior way for businesses to deliver incentives, emphasizing the importance of people in our corporate culture.
As a rapidly growing company, we offer competitive compensation and benefits within a supportive, human-centric environment.
Role Responsibilities
As a Senior Client Experience Manager, you will work closely with clients to improve their overall experience after the launch of Virtual Incentives.
Your key responsibilities will include:
- Addressing and managing the daily requirements of our primary client accounts.
- Engaging with clients to understand their needs and collaborating with internal teams to resolve issues.
- Facilitating clients' effective use of their VI programs.
- Becoming an expert in our product offerings to provide insightful consultation during onboarding and post-launch.
- Identifying growth opportunities through understanding client needs.
Ideal Candidate Profile
The successful candidate will demonstrate:
- A minimum of 3 years in a client success or account management role within a SaaS or fintech environment.
- Experience in the fintech, payments, rewards, loyalty, or employee engagement sectors.
- Strong analytical skills and the ability to leverage data for actionable insights.
- Excellent verbal and written communication skills in English.
- A proactive and adaptable approach to work, with a focus on results.
- Familiarity with tools such as Salesforce, Zendesk, and Hubspot is advantageous.
- Comfort in a fast-paced, dynamic work environment, particularly in high-growth or globally distributed settings.
What We Offer
Virtual Incentives provides a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plans with company contributions, and a flexible remote/hybrid working arrangement.
Virtual Incentives is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will be considered based on merit and qualifications without regard to any legally protected status.
Qualified candidates must be legally authorized to work in the United States. We are unable to provide sponsorship for employment visa status for this position.
HYBRID/REMOTE ROLE, with ability and willingness to meet in the Austin TX office at least 2 times per week and willingness to travel quarterly to New York City and occasionally for client-facing and conference travel.
-
Senior Client Engagement Manager
2 weeks ago
Austin, Texas, United States Virtual Incentives Full timePosition OverviewThis role offers a hybrid/remote work environment, requiring occasional in-office meetings and periodic travel for client engagements.Are you a driven professional with a commitment to enhancing client satisfaction? Do you thrive on the challenge of aligning client requirements with innovative payment solutions? If you possess experience in...
-
Senior Client Engagement Manager
1 week ago
Austin, Texas, United States Virtual Incentives Full timePosition OverviewThis role is designed for a hybrid or remote work environment, requiring occasional meetings in the Austin TX office and quarterly travel to New York City for client engagements and conferences.Are you a driven professional with a commitment to enhancing client satisfaction? Do you thrive on the challenge of aligning client requirements with...
-
Senior Client Engagement Manager
2 weeks ago
Austin, Texas, United States Workday Full timeYour work days are brighter here. At Workday, our journey began with a conversation that sparked an innovative idea to transform the enterprise software landscape. Central to our success is a culture that prioritizes our people, fostering an environment where happiness, growth, and contribution are paramount. Our team members believe that a thriving,...
-
Client Engagement Manager
1 week ago
Austin, Texas, United States CAI Full timeJob ID Number:R3400Employment Type:Full timeWorksite Flexibility:HybridJob Summary:The Client Engagement Manager is responsible for providing strategic direction, coaching, and mentorship to team members while overseeing client interactions.Job Description:We are looking for a highly qualified and experienced Client Engagement Manager to become a part of our...
-
Client Engagement Manager
2 weeks ago
Austin, Texas, United States augmentjobs Full timeJob OverviewPosition Title: Client Engagement ManagerRole Summary: The Client Engagement Manager is tasked with nurturing and optimizing client relationships, enhancing client satisfaction, and ensuring the effective delivery of projects. This position requires collaboration with diverse teams to offer personalized solutions, recognizing growth...
-
Senior Vice President, Client Engagement
2 weeks ago
Austin, Texas, United States WSP Full timeJob OverviewCentral Texas Municipal ExecutivePosition SummaryThe Central Texas Municipal Executive will play a pivotal role in fostering growth and enhancing client relationships for WSP in the Central Texas region. A significant portion of the Executive's responsibilities, approximately 70-80%, will be dedicated to external initiatives, which include...
-
Senior Engagement Coordinator
5 days ago
Austin, Texas, United States Civitas Senior Living Full timeJob SummaryCivitas Senior Living is seeking a highly motivated and compassionate Activity Director to join our team. As a key member of our community, you will be responsible for creating a vibrant and engaging environment for our residents.Key ResponsibilitiesProgram Development: Design and implement a diverse range of activities and events that cater to...
-
Senior Engagement Manager
3 days ago
Austin, Texas, United States Nexthink Full timeJob DescriptionNexthink is a leader in the digital employee experience category, and we're looking for a skilled Senior Engagement Manager to join our team.About the RoleThe Senior Engagement Manager will be responsible for the successful delivery of Nexthink's solutions and services within a customer environment. This includes managing the services...
-
Senior Client Relationship Manager
2 weeks ago
Austin, Texas, United States Optiv Full timeRole OverviewThe Senior Client Relationship Manager will be responsible for cultivating and maintaining strong, effective relationships with client executives across designated accounts. This role is pivotal in ensuring client satisfaction and fostering long-term partnerships.Key ResponsibilitiesDevelop and implement comprehensive multi-year strategic...
-
Senior Manager of Customer Engagement
1 week ago
Austin, Texas, United States Algolia Full timePosition Overview:This remote opportunity is open to candidates located in Texas, with a strong preference for those in the Austin area. Algolia is a rapidly expanding organization that empowers users to provide an intuitive search-as-you-type experience on their digital platforms. We offer a robust search API utilized by a vast array of clients across over...
-
Senior Manager of Customer Engagement
1 week ago
Austin, Texas, United States Algolia Full timePosition Overview:This remote opportunity is designed for candidates located in Texas, with a strong preference for the Austin area. Algolia is a rapidly expanding organization that empowers users to create an intuitive search-as-you-type experience across websites and mobile applications. Our search API is utilized by tens of thousands of clients in over...
-
Client Engagement Specialist
2 weeks ago
Austin, Texas, United States Songwriters Texas LLC Full timeAccount ManagerAt Songwriters Texas LLC, we are seeking committed Account Managers to enhance our Customer Success team. In this role, you will be instrumental in fostering robust relationships with our clients and ensuring their overall satisfaction.Key ResponsibilitiesClient Relationship Management: Build and sustain long-term partnerships with clients to...
-
Senior Client Success Manager
2 weeks ago
Austin, Texas, United States The Ladders Full timeABOUT THE LADDERSThe Ladders is at the forefront of transforming the recruitment landscape by harnessing cutting-edge technology and innovative solutions. Our mission is to connect top-tier talent with leading companies, ensuring a seamless hiring experience. As we expand our reach and impact, we are committed to enhancing our offerings and developing new...
-
Client Engagement Program Manager
2 weeks ago
Austin, Texas, United States Apptronik Full timeJob OverviewAt Apptronik, we are dedicated to creating robots that enhance human life and address the growing labor shortage. Our team has been at the forefront of robotics innovation, contributing to significant advancements since the DARPA Robotics Challenge. We leverage our extensive knowledge across the entire robotics spectrum to tackle some of...
-
Senior Enterprise Client Success Manager
7 days ago
Austin, Texas, United States Navan Full timeAs a Senior Enterprise Client Success Manager at Navan, you will serve as a vital partner to our key strategic clients, guiding them to achieve success with our platform and ensuring they derive optimal value from our solutions throughout their engagement. Your role will involve comprehensively understanding client needs, facilitating the onboarding of new...
-
Client Engagement Coordinator
2 weeks ago
Austin, Texas, United States Springdale Ventures Full timePosition: Customer Experience SpecialistCompany Overview: Springdale Ventures is redefining the way we perceive and celebrate life, particularly in the context of honoring those who have passed. Our mission is to bring a refreshing perspective to the memorialization process, ensuring that extraordinary individuals are remembered in a meaningful way.Role...
-
Client Engagement Manager
2 weeks ago
Austin, Texas, United States Ownwell Full timeJob OverviewCompany Background:Ownwell is dedicated to assisting property owners in minimizing their real estate ownership costs. Our innovative software identifies property owners who are overpaying on real estate expenses, and we manage the comprehensive process of reducing these costs through tax appeals, exemptions, and corrections.Every year, over $40...
-
Principal Customer Engagement Manager
2 weeks ago
Austin, Texas, United States Q2 Full timeJob Overview:A distinguished organization is in search of a Senior Client Success Executive to manage a portfolio of financial institutions throughout their engagement with the company. In the role of Senior Client Success Executive, you will be tasked with nurturing robust relationships with clients and internal stakeholders, comprehending clients' business...
-
Client Engagement Coordinator
7 days ago
Austin, Texas, United States Springdale Ventures Full timePosition: Customer Experience SpecialistCompany Overview: Springdale Ventures is revolutionizing the way we approach the memorialization of loved ones. Our mission is to transform the traditional perceptions surrounding end-of-life experiences, ensuring that remarkable individuals are celebrated and remembered in a meaningful way.Role Overview: As a Customer...
-
Client Engagement Specialist
7 days ago
Austin, Texas, United States Personal Branding, Inc Full timeJob OverviewAre you in search of a rewarding remote work opportunity?Our organization is in need of enthusiastic individuals to become part of our client engagement team.About Us:We are a prominent professional association dedicated to supporting and empowering women in their careers. Our community consists of a diverse array of professional women from...