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Client Engagement Specialist

2 months ago

Austin, Texas, United States Songwriters Texas LLC Full time
Account Manager

At Songwriters Texas LLC, we are seeking committed Account Managers to enhance our Customer Success team. In this role, you will be instrumental in fostering robust relationships with our clients and ensuring their overall satisfaction.

Key Responsibilities
  • Client Relationship Management: Build and sustain long-term partnerships with clients to guarantee their success.
  • Product Engagement: Inform clients about our offerings and pinpoint opportunities to maximize their value.
  • Retention and Growth: Develop strategies to reduce client turnover and improve satisfaction levels.
  • Single Point of Contact: Serve as the primary liaison for clients, addressing their inquiries and needs.
  • Issue Resolution: Tackle client concerns swiftly and professionally to uphold positive relationships.
  • Collaboration: Partner closely with the sales team to facilitate seamless transitions and onboarding for clients.
  • In-State Travel: Occasional travel within the state may be necessary to engage with clients.
Qualifications
  • Minimum of 4 years in a client-facing position.
  • Exceptional communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Demonstrated problem-solving capabilities.
  • Familiarity with CRM software.
  • Ability to work collaboratively across various teams.
Why Join Our Team
  • Become part of a team dedicated to providing outstanding client service.
  • Play a role in the growth of the company and the success of our clients.
  • Experience a supportive work environment with opportunities for professional growth.
  • Enjoy a competitive salary and comprehensive benefits package.
Company Overview

Songwriters Texas LLC is committed to delivering exceptional solutions to our clients and building enduring partnerships. As an Account Manager, you will be a vital contributor to our mission of ensuring client satisfaction and success.