Current jobs related to Senior Engagement Manager - Austin, Texas - Nexthink

  • Senior Engagement Manager

    2 weeks ago

    Austin, Texas, United States Nexthink Full time

    About NexthinkNexthink is the leader in digital employee experience management software, providing IT leaders with unprecedented insight to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.Job DescriptionThe Engagement Manager is a critical role within the services...

  • Senior Partner Engagement Manager

    1 week ago

    Austin, Texas, United States Akraya Full time

    Job Summary:Akraya is seeking a highly skilled Senior Partner Engagement Manager to spearhead initiatives that enhance the ServiceNow partner ecosystem with a focus on GenAI capabilities.The successful candidate will be instrumental in creating and executing global enablement strategies, driving partner engagement through comprehensive project management,...

  • Senior Engagement Manager

    2 weeks ago

    Austin, Texas, United States Nexthink Full time

    Job OverviewNexthink is a leader in digital employee experience management software. The company provides IT leaders with unprecedented insight to diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.The Engagement Manager is a customer-facing representative of the company,...

  • Engagement and Wellness Coordinator

    2 months ago

    Austin, Texas, United States Solstice Senior Living Full time

    Engagement and Wellness CoordinatorOverview of ResponsibilitiesThe Engagement and Wellness Coordinator is tasked with the organization, planning, facilitation, and oversight of the comprehensive operations within the Engagement and Wellness Department. This role is executed in alignment with existing standards, guidelines, regulations, and company policies,...

  • Senior Manager, Engagement

    4 weeks ago

    Austin, Texas, United States Q2 Software, Inc. Full time

    About Q2 Software, Inc.At Q2 Software, Inc., we're passionate about building strong, diverse communities by strengthening their financial institutions. Our mission is simple: deliver innovative mobile banking platforms and technology solutions that empower our customers and employees to thrive.Job DescriptionWe're seeking an experienced Engagement Manager to...

  • Senior Research Engagement Coordinator

    2 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Research Engagement Coordinator to join our Research Development team at the University of Texas at Austin. As a key member of our team, you will play a critical role in coordinating programmatic activity in support of executive-level faculty development and strategic research...

  • Caregiver for Senior Care

    7 days ago

    Austin, Texas, United States Amada Senior Care Full time

    Senior Caregiver Job OpportunityWe are seeking a compassionate and dedicated caregiver to join our team at Amada Senior Care. As a caregiver, you will play a vital role in providing high-quality care and support to our clients in their homes.Responsibilities:Assist with daily living activities, such as bathing, dressing, and groomingPrepare meals and...

  • Senior Partner Engagement Program Manager

    5 days ago

    Austin, Texas, United States Akraya Full time

    Program OverviewThe Program Manager, Partner Engagement, will play a pivotal role in enhancing the ServiceNow partner ecosystem with a focus on GenAI capabilities. This position requires close collaboration with interdisciplinary teams to deliver effective partner enablement resources and fill knowledge gaps in selling and implementing Now Assist...

  • Tax Senior Manager

    2 weeks ago

    Austin, Texas, United States FORVIS Full time

    Job SummaryWe are seeking a highly skilled Tax Senior Manager to join our Private Client team at Forvis. As a trusted advisor, you will provide sophisticated tax compliance, consulting, and planning services to individuals, families, and fiduciaries.Our team includes CPAs and JDs who work closely with financial planners, Wealth Strategists, and Innovation...

  • Tax Senior Manager

    2 weeks ago

    Austin, Texas, United States FORVIS Full time

    Private Client Tax Senior ManagerAs a trusted advisor to our clients, the Private Client Tax Senior Manager plays a critical role in providing sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our team of experts includes CPAs and JDs, and we partner with financial planners,...

  • Senior IT Project Manager

    1 month ago

    Austin, Texas, United States PMO Partners, LLC Full time

    Senior IT Project ManagerPMO Partners, LLC is seeking an experienced Senior IT Project Manager to lead the implementation of Electronic Health Records (EHR) projects. The ideal candidate will have a proven track record of successfully managing large-scale IT projects in a healthcare setting, strong leadership skills, and the ability to drive projects to...

  • Senior IT Project Manager

    1 month ago

    Austin, Texas, United States PMO Partners, LLC Full time

    Senior IT Project Manager Job DescriptionPMO Partners, LLC is seeking an experienced Senior IT Project Manager to lead the implementation of Electronic Health Records (EHR) projects. The ideal candidate will have a proven track record of successfully managing large-scale IT projects in a healthcare setting, strong leadership skills, and the ability to drive...

  • Senior IT Project Manager

    1 month ago

    Austin, Texas, United States PMO Partners, LLC Full time

    Senior IT Project ManagerPMO Partners, LLC is seeking a highly skilled and experienced Senior IT Project Manager to oversee the management and implementation of Enterprise Resource Planning (ERP) projects. The ideal candidate will have a strong background in managing complex ERP implementations and upgrades, with experience in systems such as Workday,...

  • Technical Engagement Manager

    3 weeks ago

    Austin, Texas, United States Zeitview Full time

    Technical Engagement ManagerZietview is a leading intelligent aerial imaging company that provides businesses with actionable, real-time insights through a single-source solution to recover revenue and reduce liability risk. Our company is the trusted, go-to data management platform for worldwide enterprise clients spanning industries such as renewable...

  • Senior Account Manager

    2 weeks ago

    Austin, Texas, United States CyberCoders Full time

    Job Title: Senior Account ManagerWe are seeking a highly skilled Senior Account Manager to join our team at CyberCoders. As a Senior Account Manager, you will be responsible for selling complex IT solutions to key enterprise clients and growing our revenue in the region.Key Responsibilities:Sell complex IT solutions to key enterprise clientsGrow our revenue...

  • Tax Senior Manager

    2 weeks ago

    Austin, Texas, United States FORVIS Full time

    Private Client Tax Senior ManagerAs a trusted advisor to our clients, you will be responsible for providing sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our team of professionals includes CPAs and JDs, and we partner with financial planners, Wealth Strategists, and...

  • Senior Sales Manager

    2 weeks ago

    Austin, Texas, United States Shop LC Full time

    Job Title: Senior Sales Manager - BroadcastShop LC is seeking a highly motivated and experienced Senior Sales Manager - Broadcast to lead our on-air host team and personal shopper program. As a key member of our commercial operations team, you will be responsible for driving sales and customer engagement through live TV sales.Key Responsibilities:Recruit,...

  • Caregiver for Seniors

    1 day ago

    Austin, Texas, United States Senior Helpers - Central Texas Full time

    Job Title: Senior Care AttendantJob Summary: We are seeking a compassionate and dedicated caregiver to provide vital support to elderly clients, helping them maintain their independence and enhance their quality of life.Key Responsibilities:Provide personal care and support to elderly clients, including assistance with daily living activities, medication...

  • Senior Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Caliber Sourcing Full time

    Job Title: Senior Customer Success ManagerPlivo is seeking a Senior Customer Success Manager to cover a portfolio of customers in the United States and Canada.The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and...

  • Technical Engagement Manager

    2 weeks ago

    Austin, Texas, United States Zeitview Full time

    Drive Customer Success with ZeitviewZeitview is a leading intelligent aerial imaging company that provides actionable insights to businesses through a single-source solution. As a Technical Engagement Manager, you will play a critical role in partnering with our most strategic customers to drive seamless integrations of our cutting-edge technology.Key...

Senior Engagement Manager

2 months ago

Austin, Texas, United States Nexthink Full time
Job Description

Nexthink is a leader in the digital employee experience category, and we're looking for a skilled Senior Engagement Manager to join our team.

About the Role

The Senior Engagement Manager will be responsible for the successful delivery of Nexthink's solutions and services within a customer environment. This includes managing the services contracting process, leading the engagement implementation team, and producing and maintaining all relevant project documentation.

Key Responsibilities

  • Services Engagement Lifecycle Management: Own the entire services engagement lifecycle, from assisting the services sales process to successful delivery, sign-off, and billing with no customer disputes.
  • Team Leadership: Lead the engagement implementation team and manage ongoing staff resourcing.
  • Project Documentation: Produce and maintain all relevant project documentation, including scoping, statements of work, project plans, budgets, risk registers, change orders, and status reports.
  • Customer Advisory: Provide advice and guidance relating to the impact of the solution on a customer's organization, proactively recommending approaches to mitigate any delivery risk to the engagement.
  • Opportunity Identification: Identify further opportunities to provide incremental value within a customer and work with commercial teams to progress.

Requirements

  • Education: 4-year degree in Information Technology, Computer Science, Computer Engineering, or the equivalent.
  • Certifications: Certified in the ITIL Methodology.
  • Experience: Proven experience in leading the deployment of complex enterprise solutions in a multi-vendor environment, including working in partnership or subcontracting to Systems Integrators.
  • Project Management: Ownership of all aspects of services contracting process, including resolution of any negotiations by involving senior management as appropriate.
  • Relevant Certifications: Relevant project management certifications.
  • Work Experience: Minimum of six years of relevant project management work experience, with at least four years working for a software vendor in a customer-facing role (two of which should have been in delivering SaaS-based solutions). PMI-Project Manager Professional Certification preferred.
  • Delivery Track Record: Demonstrable successful delivery of multiple engagements.
  • Communication Skills: Demonstrable strong communication skills (written, presentational, and interpersonal) with the ability to consult and influence within culturally diverse, multinational organizations.
  • Problem-Solving: Ability to guide and resolve any escalated delivery issues through judicious involvement of company management and optimal deployment of company resources.
  • Customer Focus: Be committed to customer satisfaction.

About Nexthink

We are a global company with 800+ employees in 21 countries across 8 different time zones, speaking 60+ languages. We are a positive, results-driven team that values diversity, inclusion, and equity in the workplace. We believe in hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards

We offer a comprehensive and generous benefits plan, including base salary, commission or performance bonus plan, equity, and 100% covered company benefits. Our benefits package includes flexible hours, unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering. We also offer a hybrid work model, free access to professional training platforms, up to 16 weeks of paid leave for birthing parents/primary caregivers, and a 401(k) plan featuring up to 4% company matching contributions.