Client Engagement Coordinator
2 weeks ago
Position: Customer Experience Specialist
Company Overview: Springdale Ventures is redefining the way we perceive and celebrate life, particularly in the context of honoring those who have passed. Our mission is to bring a refreshing perspective to the memorialization process, ensuring that extraordinary individuals are remembered in a meaningful way.
Role Overview: As a vital member of our team, you will play a crucial role in enhancing the customer journey. Your attention to detail and commitment to follow-through will ensure that every customer interaction is handled with care and compassion.
Key Responsibilities:
- Report directly to the Customer Experience Manager.
- Oversee the complete journey of clients engaging with our services.
- Provide regular updates regarding the progress of their memorialization process.
- Capture and share visual documentation of various stages to keep clients informed.
- Maintain consistent communication, ensuring clients receive updates regularly.
- Act as the primary advocate for clients, ensuring their experience is seamless and satisfactory.
- Set realistic expectations regarding the timeframes involved in the memorialization process.
- Foster strong relationships with clients, often becoming a trusted point of contact.
- Learn about the lives of those being memorialized and find unique ways to honor their legacy.
- Contribute innovative ideas to enhance the overall customer experience.
- Assist the marketing team in managing community interactions.
Qualifications:
- Previous experience in customer service is essential.
- Exceptional written communication skills are a must.
- Empathy and positivity are key traits for connecting with clients.
- Strong organizational skills to manage a high volume of inquiries.
- Ability to handle objections and navigate challenging conversations.
- Honesty and transparency in all communications.
- Comfort in engaging with clients during sensitive times.
- Proactive problem-solving skills are highly valued.
- A mission-driven mindset with a desire to serve others.
- A strong work ethic and a passion for working with like-minded individuals.
Compensation and Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive medical benefits fully covered by the employer.
- Flexible vacation policy.
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