FlexPLM Retail Product Support Specialist
5 days ago
We are seeking a highly skilled FlexPLM Retail Product Support Specialist to join our team in Asia. As a key member of our support team, you will be responsible for providing technical assistance to users in the Asia region, ensuring seamless support and resolving issues efficiently.
Key Responsibilities- Lead bug and issue resolution for users in Asia, including employees and external vendor users.
- Manage and communicate the progress of issues to business teams.
- Set up new users in Asia and ensure they have full access to necessary security roles.
- Become a resident expert in our software solutions and business problems, asking the right questions to fully understand the what and the why.
- Provide training as needed, including refresher training for experienced users and groups, or new user training.
- Update training materials as the platform is enhanced and new functionality is provided.
- Must be located within the Asia region to support users in the same time zone.
- Minimum of 5 years of experience within a global organization.
- Factories are located in China, Vietnam, Indonesia, and Singapore.
- Some travel will be required to factory locations for software and process training.
- Experience working with FlexPLM within the Apparel and Footwear industry is required.
At Incendia Partners, we are committed to providing exceptional service to our clients and job seekers. With over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency. We help you fill more positions faster, all while never sacrificing the personal touch that sets us apart from the rest.
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