Retail Sales and Service Specialist

4 weeks ago


Boston, Massachusetts, United States Asurion Full time

Job Title: Floating Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions InStore

Sign-On Bonus: $1,500

We're seeking a skilled and customer-focused individual to join our team as a Floating Retail Specialist. As a key member of our in-store team, you'll be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales growth.

Key Responsibilities:

  • Travel to various locations within the district, maintaining a flexible schedule to meet business needs
  • Be the face of Asurion, delivering personalized and award-winning customer experiences
  • Provide technical support, troubleshoot, and repair customer electronic devices
  • Drive quality sales in job fusion roles, such as Delivery & Expert Set up and Messaging
  • Monitor virtual messaging platforms, upselling Asurion home+ products as needed
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
  • Share best practices between stores to ensure consistent and efficient service delivery
  • Provide feedback to leadership on process opportunities within the store
  • Drive safely and responsibly to and from locations, handling various situations, including heavy traffic and inclement weather
  • Through customer interactions, demonstrate integrity in serving, solving, and selling, with a focus on listening to customer needs and providing accurate information
  • Other duties as assigned

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months of experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, with varying hours between 10am-9pm, averaging 5 days/week, and messaging support hours between 10am-11pm, averaging 1-3 days/week
  • Willingness to travel up to 50 miles from store to store, supporting multiple locations with limited notice
  • Travel for this position should be expected up to 100% of the time
  • Valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, employees must work in a distraction-free workplace and meet company ergonomics standards
  • Meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

Equal Employment Opportunity:
Asurion provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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