Client Relationship Manager

1 week ago


Fargo, North Dakota, United States Dakota Fluid Power Full time
Job Overview

POSITION SUMMARY:

The Account Manager plays a crucial role in driving sales and enhancing profit margins while fostering market expansion. This position is responsible for nurturing, developing, and ensuring customer satisfaction for both new and existing clients, along with overseeing a designated sales territory.

KEY RESPONSIBILITIES:

  • Boost sales of OEM Hydraulic hoses within assigned accounts.
  • Identify and cultivate new market opportunities and client relationships.
  • Maintain effective collaboration with Engineering, Purchasing, Management, and all customer-related functions.
  • Implement the FCG Professional Sales Growth Program and adhere to the established sales strategy for sustained growth.
  • Employ the five stages of the sales process to prospect, qualify, propose product/service solutions, facilitate positive decision-making, acquire new clients, and expand existing accounts within the designated territory.
  • Utilize and maintain CRM systems, including Pipeline, Open Order Reports, and Driving Logs.
  • Identify customer needs and advocate for FCG Division products and solutions to both current and prospective clients.
  • Follow up on all account activities to ensure order precision and timely completion to meet customer expectations. Notify supervisors when addressing critical customer satisfaction issues.
  • Participate in Vendor and FCG training sessions and sales meetings.
  • Keep accurate records of customer data, including contacts, project documentation, and competitive analysis.

SKILLS AND QUALIFICATIONS:

Proven experience in Fluid Power Sales is preferred, along with a thorough understanding of hydraulic hoses and fittings. Exceptional customer service skills, strong written and verbal communication abilities, and a proactive approach to responsibilities are essential. The ability to work independently and collaboratively within a team, while managing multiple priorities in a dynamic environment, is crucial.



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