Client Relations Specialist

2 weeks ago

Fargo, North Dakota, United States Fleet Jobs Full time

Position Overview:

A Fleet Jobs Customer Service Coordinator is dedicated to collaborating with clients to arrange preventative maintenance requests, oversee external repairs, and effectively manage the workshop schedule.


Key Responsibilities:

  • Formulate daily and weekly workforce strategies by considering client requirements, projected unscheduled repairs, available components, technician expertise, and working hours to enhance customer satisfaction and operational efficiency.
  • Engage with clients as necessary for maintenance updates, including schedule alterations, billing inquiries, or to address service-related concerns.
  • Ensure that all rental units are properly maintained and ready for client use.
  • Confirm the availability of parts for planned maintenance tasks.
  • Hold external vendors accountable for quality standards and adherence to timelines for outsourced work.
  • Deliver exceptional customer service, ensuring client satisfaction and fostering repeat business.
  • Maintain workshop productivity by optimizing the operational plan.
  • Collaborate with billing clerks as required.
  • Undertake additional projects and tasks as directed by management.

Qualifications:

  • Minimum of 2 years of customer service experience is required.
  • At least 1 year of hands-on mechanical experience is necessary.
  • Preferred: 2 years of supervisory experience.
  • Preferred: 2 years of experience in service department administration.
  • High School diploma or equivalent is required.
  • Preferred: Associates Degree, Technical School Degree, or Bachelor's Degree.
  • ASE certification is preferred.
  • Prior experience with service scheduling and diagnostic software is preferred.
  • The candidate must understand and comply with specific instructions, guidelines, rules, and regulations established by management.
  • The candidate must adhere to DOT, OSHA, and all safety and maintenance policies, including the proper selection and use of tools, PPE, machine guarding, and established safety practices.
  • Regular, predictable attendance is an essential function of the role.
  • Willingness to travel as necessary and work the required schedule is essential.

Physical Requirements: The physical and mental demands outlined here represent those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • While performing the duties of this role, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods throughout their scheduled working hours.
  • The associate is required to use their hands routinely to grasp, reach, touch, handle, feel, and/or operate necessary tools or controls.
  • The associate must be able to work safely at heights using appropriate ladders and elevated work platforms.
  • The associate must be able to work safely in all weather conditions.
  • Given the frequent movement of large vehicles through the workplace, the associate must be able to see and hear to navigate the work environment safely.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

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