Resort Operations Manager
4 weeks ago
Job Summary:
We are seeking an experienced and skilled Resort Operations Manager to join our team at Bluegreen Vacations. As an Assistant Resort Manager, you will be responsible for managing the daily Resort operations, maintaining established costs and quality standards.
Key Responsibilities:
- Training and Development: Train, develop, and mentor all associates to ensure they have the necessary skills and knowledge to provide exceptional service to our guests.
- Leadership and Oversight: Monitor leadership staff of assigned departments to ensure they are following established service standards and SOPs, and take prompt action to correct any deficiencies.
- Inventory Management: Manage the Resort's inventory to achieve the highest yield and overall quality.
- Safety and Compliance: Ensure safety and compliance in all areas of the Resort, including guest and personnel safety.
- Relationship Building: Promote and foster relationships inter-departmentally and with Resort vendors.
- Quality Assurance: Enable innovation, drive results, and perform inspections to ensure quality standards are met.
- Reporting and Analysis: Assist in preparing weekly and monthly reports as outlined by the Resort Manager.
Requirements:
- Education: Bachelor's degree strongly preferred.
- Work Experience: Demonstrated knowledge and leadership experience (5+ years) in both front-of-house and back-of-house areas.
- Knowledge and Skills: Knowledge of P&L statements and the ability to react with impactful strategies. Timeshare experience strongly preferred.
- Soft Skills: Ability to work weekends, evenings, and holidays as needed. Must be able to develop management staff, planning, and organization skills.
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