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Resort Operations Manager

2 months ago

Daytona Beach, Florida, United States Capital Vacations Full time

Job Summary:

The Assistant General Manager provides essential services to the mission of Capital Vacations and the day-to-day operations of the Resort. This role is responsible for coordinating all Board-related functions with the General Manager, assisting with operational projects, and supervising the Resort's departments.

Key Responsibilities:

  • Assists in coordinating all Board-related functions with the General Manager
  • Assists the General Manager with all operational projects
  • Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
  • Is responsible for after-hour calls relating to resort issues as needed
  • Supervises and coordinates all operations of the Resort's departments (Front Office, Maintenance, Housekeeping, etc.)
  • Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
  • Assists with the processing of payroll, completing time edits, approving PTO requests, and submission in the absence of the General Manager
  • Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
  • Controls all guest vouchers and accuracy of the room or guest folios
  • Aids guests with inquiries, requests, and complaints
  • Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
  • Disciplines subordinates when necessary
  • Assists in training new team members
  • Codes and processes payables for review by management
  • Researches all Accounting-related questions, discrepancies, and processes information promptly
  • Contacts and negotiates vendor agreements as directed by the General Manager
  • Coordinates and assists the General Manager with the implementation of all policies and procedures for staff
  • Is responsible for documenting, verifying, and processing money due to owners through the owner rental program
  • Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
  • Complies with all Capital Vacations policies and procedures
  • Performs all other related duties and projects as assigned

Requirements:

  • Associates degree in Hospitality Management, Bachelor's degree preferred, or in place of a degree, 5+ years of relevant experience
  • Minimum of five (5) years in the hospitality industry
  • Knowledge and proficiency in Microsoft Office
  • Knowledge and ability to use all basic office equipment
  • Multitask-oriented, organized, and able to set priorities
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
  • Excellent communication skills, both written and oral
  • Proven leadership skills
  • Ability to process and resolve guest service requirements
  • Ability to assist, train, and direct staff where necessary
  • Must dress professionally
  • Flexible schedule, weekends and holidays are a must
  • Shift: Additional hours may be required to cover shifts, meet deadlines, and goals as necessary
  • Regular Hours, On-Call, and Weekend
  • Travel: None