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Luxury Resort Front Office Director

2 months ago

Delray Beach, Florida, United States Opal Grand Resort Full time
Job Summary

The Front Office Manager is a key member of the Opal Grand Resort team, responsible for ensuring seamless guest experiences and maximizing room revenue. This role requires a strong leader who can effectively manage the Front Desk and its associates, promoting a culture of luxury service and customer satisfaction.

Key Responsibilities
  • Guest Experience: Ensure all guests receive attentive, friendly, and courteous service prior to and throughout their stay, while maximizing room revenue and occupancy.
  • Front Desk Operations: Manage the daily operation of the Front Desk, including responding to telephone and in-person inquiries, and resolving guest concerns in a timely manner.
  • Team Management: Recruit, manage, train, and develop the Front Office team, promoting a culture of excellence and customer satisfaction.
  • Revenue Management: Work closely with the Accounting department to maintain and minimize levels of account receivables and adjustments, and maximize room occupancy at best rates.
  • Quality Standards: Ensure all Front Office quality standards are followed, and all policies and procedures are consistently applied.
  • Communication: Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: At least 2 years of luxury resort Front Office Manager experience required.
  • Skills: Effective time management, strong leadership and communication skills, ability to work in a multi-task environment, and excellent guest service skills.