Enterprise Account Manager

2 days ago

Washington, Washington, D.C., United States FranConnect Full time
Job Title: Enterprise Account Manager

FranConnect is a leading franchise and multi-unit management software provider, serving over 1500 brands worldwide. We're seeking an experienced Enterprise Account Manager to maintain strategic relationships with our top customers.

Key Responsibilities:
  • Act as a trusted advisor and strategic partner to assigned accounts, developing long-term partnerships with key stakeholders.
  • Identify and lead up-sell and cross-sell opportunities to drive new business growth within existing accounts.
  • Work assigned territory to build a robust pipeline, requiring prospecting and outreach to potential new business.
  • Maintain a deep understanding of FranConnect products, industry knowledge, and franchising trends to drive customer engagement and product adoption.
  • Ensure healthy, metrics-based customer engagement by identifying underutilization and providing solutions to enhance customer success.
  • Lead solutions development efforts that align with customer needs and coordinate internal stakeholders' involvement.
  • Collaborate with the Client Success team to build and deliver Quarterly Business Reviews to top Enterprise clients.
  • Enhance client engagement, satisfaction, and overall service to maximize the client experience and ROI within existing FranConnect accounts.
  • Identify and communicate any risks that could impact the success of the contract life cycle or the client relationship, escalating as needed.
Requirements:
  • 5+ years of experience in enterprise account management, sales, and/or customer success.
  • Experience in supporting enterprise-level software solutions, that are multi-modular and solve multiple company pain points.
  • Ability to engage stakeholders at all levels, from junior analysts to the C-Level.
  • Proactive approach to managing client needs and understanding how to navigate large, complex enterprise organizations strategically and effectively.
  • Experience using CRM or Account Management software (Salesforce).
  • Strong interpersonal skills, including effective listening and professional communication under pressure.
  • Exceptional verbal and written communication skills.
  • Ability to work efficiently in a constantly changing and growing environment where creative and unique solutions are desired.
  • Bachelor's degree.

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