Digital Banking Specialist

4 weeks ago

Quincy, Illinois, United States FIRST BANKERS TRUST GROUP Full time
Job Title: Digital Banking Specialist

First Bankers Trust Company is seeking a highly skilled Digital Banking Specialist to join our team. As a key player in our digital transformation, you will be responsible for delivering exceptional support for digital banking services, with a specialized focus on Treasury Management solutions.

Key Responsibilities:

  • Support the onboarding process of new Treasury Management customers, working closely with Treasury Management Bankers and Commercial Bankers.
  • Provide operational support and troubleshooting of treasury services, including Cash Management, ACH and Wire origination, Remote Deposit Capture, and Positive Pay.
  • Process maintenance requests for existing Treasury Management customers, gathering documentation and processing system changes.
  • Complete administrative duties that support the Digital Banking department, including transaction reviews, approvals, and report review.
  • Deliver high-quality customer support of digital products and services through multiple platforms, including telephone, email, text messaging, and secure messaging.
  • Retain and expand existing business digital banking relationships, calling on existing customers to discuss and address customer needs and problems, and seeking to offer business solutions and building relationships with prospective customers.
  • Participate in digital banking demonstrations to prospective customers, in partnership with Treasury Management and Commercial Bankers.
  • Collaborate with bank customers in fraudulent situations, identifying fraudulent transactions and/or recognizing fraudulent scenarios, reporting the situation timely, and supporting the customer through the process.
  • Maintain knowledge of online banking products and related services.
  • Research the latest trends in technology and make recommendations that align with the bank's strategic plan.
  • Independently troubleshoot and resolve system issues impacting customers.
  • Participate on or lead project teams or department-specific initiatives.

Requirements:

  • Bachelor's Degree in Business, Information Management/Technology, or a related field, or equivalent experience.
  • 1-3 years of related experience/exposure within the banking industry, preferred but not required.
  • Demonstrated ability to execute day-to-day work independently, while performing key accountabilities under general supervision.
  • Demonstrates superior customer service skills (customer-oriented) and motivated to build new relationships.
  • Demonstrated ability to multi-task projects and daily job duties.
  • Demonstrated ability to address basic to moderately complex job-related/technical issues and problems with guidance, and refers more complex issues to higher-level staff.
  • Demonstrated strong written and verbal communication skills.
  • Demonstrated strong team collaboration/team work skills, with the ability to work in cross-functional teams and build/maintain positive working relationships.
  • Demonstrated ability to interact efficiently with Technology and utilize common office applications, including Word, Excel, Outlook, and related applications, with a willingness to learn new technologies.
  • Demonstrated strong troubleshooting and problem-solving skills.

Our Values:

  • Everyone is Valued.
  • Do The Right Thing.
  • Friendly Family & Fun.
  • Dream Big/Act Small.
  • Accountability.
  • Innovation.

Work Environment:

This position typically works in a professional office setting. The position requires the ability to sit for extended periods, use computer equipment, and communicate effectively with colleagues and clients.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.

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