Collision Repair Shop Supervisor

1 week ago

Concord, North Carolina, United States Finks Unlimited Full time
Job DescriptionAutomotive Body Repair Manager - Overview

As a pivotal figure in our operations, the Automotive Body Repair Manager is responsible for driving business growth through effective relationships with insurance adjusters, clients, and various stakeholders. This role ensures a profitable department while upholding high standards of customer satisfaction and expense management. The manager will oversee the body shop team, ensuring timely and quality repairs.

Automotive Body Repair Manager - Key Responsibilities
  • Set and pursue departmental goals and objectives.
  • Recruit, train, and evaluate the performance of body shop personnel.
  • Develop and manage the annual budget for the body shop.
  • Coordinate and assign tasks to body shop staff.
  • Build and maintain strong relationships with insurance adjusters.
  • Foster positive interactions with customers to promote repeat business.
  • Implement strategic marketing initiatives to boost body shop revenue.
  • Review daily productivity reports and payroll for technicians.
  • Provide accurate estimates for repair costs and timelines.
  • Ensure timely follow-up on parts orders for repair jobs.
  • Oversee the repair process to ensure compliance with safety and quality standards.
  • Conduct quality checks on completed repairs to minimize comebacks.
  • Address customer complaints promptly in line with company policies.
  • Manage documentation to ensure accuracy and completeness.
  • Prepare final invoices for completed repairs.
  • Oversee accounts receivable related to body repair services.
  • Stay informed on regulations affecting body shop operations and ensure compliance.
  • Ensure the availability and proper use of safety equipment.
  • Facilitate ongoing technical training for staff and recommend external training as needed.
  • Maintain the condition of equipment and facilities for long-term use.
  • Stay updated on new tools and equipment, making recommendations for purchases.
  • Ensure cleanliness in work areas and customer waiting areas.
  • Participate in management meetings.
  • Uphold a professional appearance at all times.
  • Perform additional tasks as required.
Automotive Body Repair Manager - Qualifications

To excel in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required for success.

Automotive Body Repair Manager - Education and Experience
  • High school diploma or GED; or one to three months of related experience or training; or an equivalent combination of education and experience.
  • Completion of a one-year certificate program from a college or technical school; or three to six months of related experience or training; or an equivalent combination of education and experience.
  • Associate degree from a two-year college or technical school; or six months to one year of related experience or training; or an equivalent combination of education and experience.
  • Bachelor's degree from a four-year college or university; or one to two years of related experience or training; or an equivalent combination of education and experience.
  • Two to four years of related experience or training; or an equivalent combination of education and experience.
  • Four to ten years of related experience or training; or an equivalent combination of education and experience.
Automotive Body Repair Manager - Language Proficiency
  • Ability to read and interpret safety regulations, operational manuals, and procedure guidelines. Capable of writing routine reports and correspondence. Proficient in effectively communicating with groups of customers or employees.
  • Ability to analyze and interpret business publications, professional journals, and technical documents. Skilled in writing reports and business correspondence. Capable of presenting information and addressing inquiries from various stakeholders.
  • Ability to interpret scientific and technical literature, financial statements, and legal documents. Proficient in responding to inquiries from customers and regulatory bodies. Skilled in writing speeches and articles for publication, adhering to established formats.

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