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Retail Sales and Service Supervisor

2 months ago

Concord, North Carolina, United States LVMH Full time
  • POSITION OVERVIEW
  • CANDIDATE PROFILE
Retail Sales and Service Supervisor - Full Time

Your Role at LVMH: As a Retail Sales and Service Supervisor, you will play a pivotal role in our commitment to delivering an outstanding shopping experience for every customer. You will lead a dedicated team of Coordinators and Beauty Advisors, providing the necessary support and guidance to help them thrive in their roles. If you are passionate about retail sales and service and enjoy mentoring a team, this position is tailored for you.

Key Responsibilities:
  • Enhancing Sales and Service Experiences: Ensure the delivery of sales and service experiences that align with LVMH's high standards.
  • Team Support and Coaching: Mentor and coach team members in sales techniques, customer service, and operational procedures.
  • Executing Client Engagement Strategies: Implement our client service model and sales strategies to foster customer engagement.
  • Maintaining Compliance with LVMH Standards: Uphold store standards to ensure a professional and welcoming environment.
  • Promoting Client Loyalty: Support client loyalty initiatives and monitor key performance indicators (KPIs) to track success.
Qualifications/Experience:
  • Previous leadership experience, ideally in retail sales or customer service.
  • A strong passion for customer service and teamwork.
  • Excellent communication skills with the ability to manage multiple tasks.
  • Resilience and adaptability to evolving store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry items weighing up to 50 pounds.
Benefits of Working at LVMH:
Diversity, Inclusion & Belonging: We are dedicated to fostering a beauty community where every individual's uniqueness is celebrated and respected.
Comprehensive Rewards: LVMH offers extensive healthcare and wellbeing benefits based on eligibility; details about our company benefits can be found through our official channels.
Equal Opportunity Employer: LVMH is committed to creating a diverse and inclusive workplace. All applicants will be considered for employment without regard to sex, race, color, national origin, gender identity, age, religion, sexual orientation, disability, or any other legally protected status. LVMH is also committed to providing reasonable accommodations in our recruitment processes for applicants with disabilities or medical conditions.