Hotel Operations Manager

2 weeks ago


Trenton, New Jersey, United States Gulph Creek Hotels Full time
Job Description

As a key member of the Gulph Creek Hotels team, the Assistant General Manager plays a vital role in ensuring the overall success of the hotel. This includes meeting or exceeding planned objectives for revenue and profit, while maintaining exceptional guest satisfaction and product quality standards.

The Assistant General Manager will report directly to the General Manager and be responsible for managing all aspects of hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.

Key Responsibilities
  • Guest Services: Maintain a commitment to guest service by responding to guests' needs and ensuring hotel staff are trained to meet service standards.
  • Marketing and Sales Management: Develop and implement marketing and action plans to maximize revenue per available room, and coordinate advertising, public relations, and promotional programs.
  • Profit Management: Meet or exceed budgeted profit margin for the hotel, accurately forecast revenues and expenses, and prepare annual budgets that reflect the hotel's business plan.
  • Human Resource Management: Manage human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, and pay/reward programs.
  • Asset Management: Maintain physical product standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
  • Safety and Security Management: Recognize and correct potential safety hazards and security problems, and understand and follow policies and procedures for the hotel's key control system.
Qualifications
  • 2+ years of hotel experience in operations, food and beverage, or administrative roles.
  • Bachelor's degree in hospitality, accounting, or business.
  • Ability to work nights, weekends, and/or holidays as required.

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