General Manager

1 day ago


Trenton, New Jersey, United States Sonesta International Hotels Full time
Job Summary

The General Manager is the onsite leader of the hotel, representing the company with all guests, clients, associates, and owners. This role is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

Key Responsibilities
  • Deliver Exceptional Guest Service: Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Hotel Operations Management: Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
  • Sales and Marketing: Directly supervise the hotel's Director of Sales and partner with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.
  • Revenue Management: Work with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.
  • Financial Management: Lead the development, implementation, and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company.
Requirements
  • Education: Bachelor's degree in Hotel Administration, Business Administration, or related field preferred.
  • Experience: Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
  • Skills: Professional verbal and written communication skills, mathematical skills, problem-solving, reasoning, motivating, organizational, and training abilities.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company paid life insurance, company paid short term and long term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.


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