General Manager
2 months ago
Overview
Gulph Creek Hotels is seeking a highly skilled and experienced General Manager to lead our hotel operations. As a key member of our management team, you will be responsible for driving revenue growth, improving guest satisfaction, and maintaining high standards of service excellence.
Key Responsibilities
- Guest Services
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Lead a team of staff to deliver exceptional customer service
- Monitor and address guest complaints and concerns
- Marketing and Sales Management
- Develop and execute marketing plans to increase revenue and occupancy
- Build and maintain relationships with key accounts and partners
- Monitor and analyze market trends and competitor activity
- Profit Management
- Develop and manage budgets to achieve revenue and profit targets
- Monitor and control expenses to maintain profitability
- Identify and implement cost-saving initiatives
- Human Resource Management
- Lead and develop a high-performing team of staff
- Recruit, train, and evaluate staff to ensure they have the skills and knowledge to deliver exceptional service
- Implement and maintain policies and procedures to ensure compliance with company standards
- Asset Management
- Oversee the maintenance and upkeep of hotel facilities and equipment
- Develop and implement plans to improve energy efficiency and reduce waste
- Monitor and address any safety and security concerns
Requirements
- 2+ years of experience in hotel operations, food and beverage, or administrative roles
- Bachelor's degree in hospitality, accounting, or business
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and make decisions quickly
What We Offer
Gulph Creek Hotels offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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