Operations Manager

6 days ago


Trenton, New Jersey, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective front-end operations and leadership.

Key Responsibilities
  • Lead and manage front-end operations to ensure seamless customer experiences
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Collaborate with the Store Manager to achieve business objectives and ensure compliance with company policies and procedures
  • Train and develop team members to achieve their role KPIs and contribute to the overall success of the store
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment
  • Assist with cash reconciliation, bank deposits, and inventory processes as needed
  • Participate in the performance management process and support Talent Development of team members
  • Serve as Manager on Duty (MOD) and interact with customers in a positive and respectful manner
Requirements
  • 2+ years of retail management experience, preferably in a similar role
  • Strong leadership and communication skills, with the ability to motivate and develop team members
  • Ability to remain standing for long periods of time and move throughout the store
  • Physical stamina to lift heavy boxes and access high shelves
About Michaels

Michaels is a leading arts and crafts retailer dedicated to inspiring creativity and fostering a culture of inclusivity and respect. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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