Intensive Case Manager I
1 month ago
Job Summary
This position will work as part of a permanent supportive housing case management team. The Case Manager I will provide individual case management services to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC).
Responsibilities
Provide individual case management referrals and supportive services for tenants
Maintain daily and weekly contact with all tenants
Work with a diverse and marginalized tenant caseload experiencing many barriers including chronic homelessness, trauma, medical, mental health and substance use
Create and provide group supportive services to tenants
Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)
Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
Provide coverage for programs which are occasionally conducted during evening and weekend hours
Collaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stability
Provide crisis management services to support tenant housing retention, increase income and build community engagement
Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
Transport tenants in ACOF van to various agencies such as LACDMH, DMV or other support group meetings
Requirements
To perform effectively in this position, the Case Manager I must have:
BA in Social Services Field
Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
One (1) year experience utilizing a client tracking database system
Demonstrated experience in developing and facilitating providing life skills groups
Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
Communicate effectively both in verbal and written formats
Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
Proficiency with the CHAMP and HMIS database systems
Ability to provide crisis management services in challenging environments
Experience working in a setting striving towards a team-building environment
(6) months experience utilizing evidence based practices in a social services field
Proficiency with keyboarding skills to produce correspondence, email and reports
Valid California driver's license
Access to a personal vehicle to be used to conduct ACOF business
Preferred Qualifications
Bilingual (English/Spanish)
Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
Demonstrated experience in developing and facilitating providing life skills groups
Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
Proficiency with keyboarding skills to produce correspondence, email and reports
Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
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