Case Manager I
4 days ago
We are seeking a skilled Case Manager I to join our team at A Community of Friends. The successful candidate will provide individual case management services to formerly homeless individuals and families, utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC).
- Provide individual case management referrals and supportive services for tenants
- Maintain daily and weekly contact with all tenants
- Work with a diverse and marginalized tenant caseload experiencing many barriers, including chronic homelessness, trauma, medical, mental health, and substance use
- Create and provide group supportive services to tenants
- Maintain proper documentation and current case notes in a computerized database system (HMIS)
- Process housing applications using the Coordinated Entry System (CES)
- Provide crisis management services to support tenant housing retention, increase income, and build community engagement
- Provide coverage for programs occasionally conducted during evening and weekend hours
- Collaborate with tenants to develop individual goal plans aimed at improving overall well-being and housing stability
- Responsible for reporting abuse, as a mandated reporter, which includes immediately reporting any concerns with respect to violation of a person's rights, actual and/or suspected abuse
- Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
- Transport tenants in ACOF van to various agencies, such as DMV, HACLA, healthcare providers, mental health clinic, or support group meetings
- Work cooperatively and cohesively with other Services and Property Management Staff, including participation in bi-weekly property meetings, trainings, and emergency interventions
- Basic Qualifications:
- BA in Social Services Field
- Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
- One (1) year experience utilizing a client tracking database system
- Six (6) months experience utilizing evidence-based practices in a social services field
- Valid California driver's license
- Access to a personal vehicle to be used to conduct ACOF business
- Ability to meet California minimum and ACOF insurance requirements
- Preferred Qualifications:
- Bilingual (English/Spanish)
- Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
- Demonstrated experience in developing and facilitating providing life skills groups
- Proficiency with the HMIS system
- Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
- Ability to provide crisis management services in challenging environments
- Proficiency with Microsoft software programs (Word, Excel, PowerPoint, Outlook)
- Proficiency with keyboarding skills to produce correspondence, email, and reports
- Communicate effectively both in verbal and written formats
- Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skills
- Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
- Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
- Experience working in a setting striving towards a team-building environment
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Los Angeles, California, United States A Community of Friends Full time{"title": "Case Manager I", "description": "Job SummaryA Community of Friends is seeking a skilled Case Manager I to provide individualized support and services to tenants in our permanent supportive housing program. As a key member of our team, you will work closely with tenants to help them achieve their goals and improve their overall well-being.Key...
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