Case Manager I

4 days ago


Los Angeles, California, United States A COMMUNITY OF FRIENDS Full time
Job Summary

We are seeking a skilled Case Manager I to join our team at A Community of Friends. The successful candidate will provide individual case management services to formerly homeless individuals and families, utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC).

Key Responsibilities
  • Provide individual case management referrals and supportive services for tenants
  • Maintain daily and weekly contact with all tenants
  • Work with a diverse and marginalized tenant caseload experiencing many barriers, including chronic homelessness, trauma, medical, mental health, and substance use
  • Create and provide group supportive services to tenants
  • Maintain proper documentation and current case notes in a computerized database system (HMIS)
  • Process housing applications using the Coordinated Entry System (CES)
  • Provide crisis management services to support tenant housing retention, increase income, and build community engagement
  • Provide coverage for programs occasionally conducted during evening and weekend hours
  • Collaborate with tenants to develop individual goal plans aimed at improving overall well-being and housing stability
  • Responsible for reporting abuse, as a mandated reporter, which includes immediately reporting any concerns with respect to violation of a person's rights, actual and/or suspected abuse
  • Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
  • Transport tenants in ACOF van to various agencies, such as DMV, HACLA, healthcare providers, mental health clinic, or support group meetings
  • Work cooperatively and cohesively with other Services and Property Management Staff, including participation in bi-weekly property meetings, trainings, and emergency interventions
Requirements
  • Basic Qualifications:
    • BA in Social Services Field
    • Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
    • One (1) year experience utilizing a client tracking database system
    • Six (6) months experience utilizing evidence-based practices in a social services field
    • Valid California driver's license
    • Access to a personal vehicle to be used to conduct ACOF business
    • Ability to meet California minimum and ACOF insurance requirements
  • Preferred Qualifications:
    • Bilingual (English/Spanish)
    • Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
    • Demonstrated experience in developing and facilitating providing life skills groups
    • Proficiency with the HMIS system
    • Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
    • Ability to provide crisis management services in challenging environments
    • Proficiency with Microsoft software programs (Word, Excel, PowerPoint, Outlook)
    • Proficiency with keyboarding skills to produce correspondence, email, and reports
    • Communicate effectively both in verbal and written formats
    • Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively promote community and independent living skills
    • Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
    • Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
    • Experience working in a setting striving towards a team-building environment

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