Automotive Customer Service Specialist
1 week ago
McGrath Kia of Highland Park is a prominent name in the automotive sales and service industry, seeking to enhance our team with a dedicated Service Advisor. We value individuals who are passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Welcome customers upon arrival and conduct a thorough inspection of their vehicle.
- Utilize digital tools to create detailed Repair Orders that capture customer concerns.
- Present a comprehensive maintenance menu, emphasizing the significance of regular factory maintenance.
- Employ software to manage documentation for loaner vehicle arrangements.
- Discuss additional service recommendations with customers, ensuring they understand the benefits.
- Maintain open communication with customers throughout the service process, ensuring their comfort and satisfaction.
- Prioritize service recommendations based on customer concerns, safety issues, and maintenance needs.
- Follow up with customers to provide accurate updates on service timelines.
- Act as a communication bridge between technicians and customers.
- Process all paperwork accurately and efficiently.
- Foster strong relationships with customers to encourage repeat business and referrals.
Benefits:
- Comprehensive Life, Medical, Dental, and Vision Insurance.
- 401(k) retirement plan.
- Paid time off for vacations and holidays.
Qualifications:
- High School diploma or equivalent.
- Preferred experience of 2 years in Customer Service.
- Must possess a valid driver's license.
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