Automotive Customer Service Specialist

1 week ago


Highland Park, Illinois, United States McGrath KIA of Highland Park Full time
Job Overview

McGrath Kia of Highland Park is a prominent name in the automotive sales and service industry, seeking to enhance our team with a dedicated Service Advisor. We value individuals who are passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Welcome customers upon arrival and conduct a thorough inspection of their vehicle.
  • Utilize digital tools to create detailed Repair Orders that capture customer concerns.
  • Present a comprehensive maintenance menu, emphasizing the significance of regular factory maintenance.
  • Employ software to manage documentation for loaner vehicle arrangements.
  • Discuss additional service recommendations with customers, ensuring they understand the benefits.
  • Maintain open communication with customers throughout the service process, ensuring their comfort and satisfaction.
  • Prioritize service recommendations based on customer concerns, safety issues, and maintenance needs.
  • Follow up with customers to provide accurate updates on service timelines.
  • Act as a communication bridge between technicians and customers.
  • Process all paperwork accurately and efficiently.
  • Foster strong relationships with customers to encourage repeat business and referrals.

Benefits:

  • Comprehensive Life, Medical, Dental, and Vision Insurance.
  • 401(k) retirement plan.
  • Paid time off for vacations and holidays.

Qualifications:

  • High School diploma or equivalent.
  • Preferred experience of 2 years in Customer Service.
  • Must possess a valid driver's license.


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