Automotive Customer Service Specialist

2 weeks ago


Evergreen Park, Illinois, United States Evergreen Park Full time

SUBARU EVERGREEN PARK

Are you seeking a dynamic workplace with opportunities for advancement and a supportive team? Look no further than International Autos.

We accommodate your schedule and provide 40-hour work weeks, allowing you to achieve the work-life balance you desire.

We prioritize training to help you hone your skills and enhance your quality of life for both you and your family.

Our dealership experiences high traffic and continues to grow due to innovative practices implemented by managers who have risen through the ranks.

Opportunities for advancement and clear career trajectories are available, with many of our leaders having been promoted from within. Join an automotive group that is committed to supporting your journey towards a fulfilling career.

The International Autos Group is a family-owned and operated network of dealerships serving customers across various markets.

The founder of the organization instilled a legacy of strong work ethics that continues to influence our operations today.

We are dedicated to fostering our employees' growth within the company.


WE OFFER:
Comprehensive training
Paid time off
Flexible scheduling
Health benefits including medical, dental, and vision
Retirement savings plan
Closed on Sundays

CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:
Ensure customers receive prompt, courteous, and effective assistance
Act as a bridge between technicians and clients
Take ownership of the customer experience by completing additional tasks that enhance the dealership's reputation
Maintain or exceed key performance indicators such as customer satisfaction
Provide essential information to customers regarding their vehicles
Prioritize customer needs
Ensure a positive experience for every customer
Offer support for all inquiries, whether via phone or in person, to ensure customers are well taken care of
Build lasting relationships with customers through quality interactions

CUSTOMER SERVICE SPECIALIST REQUIREMENTS:
Integrity and transparency
A commitment to personal and team improvement
Organized and approachable demeanor
Experience in a dealership setting is preferred but not required - we provide training

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