Guest Services Representative

2 weeks ago


Chicago, Illinois, United States Arlo Chicago Full time

About Us:
At Arlo Chicago, we are dedicated to providing our guests with unique and engaging experiences that highlight the charm of our destination. Our clientele consists of inquisitive and cultured individuals who value refined and timeless service. We pride ourselves on delivering original, stylish, and unforgettable experiences that encourage guests to explore their surroundings.

Position Overview:
We are seeking a dynamic and enthusiastic individual to fill the role of Front Desk Agent. The ideal candidate will engage directly with guests, assisting with check-ins and providing comprehensive information about our services. This role is perfect for someone who thrives on interaction and is committed to ensuring a welcoming atmosphere for all visitors.

Key Responsibilities:

  • Make a lasting first impression by delivering outstanding service to our guests.
  • Greet and assist guests both in person and via phone on a daily basis.
  • Efficiently manage check-in and check-out processes using computer systems, while accurately handling cash and credit transactions.

Qualifications:

  • Proficient in English, with strong reading, writing, and speaking skills.
  • Comfortable using various software applications and technology.
  • This role requires physical activity, including standing for extended periods and occasionally lifting up to 20 pounds.
  • Availability to work all shifts, including weekends and holidays, is essential.
  • Ability to perform additional tasks as assigned by supervisors.
  • A minimum of 1 year of experience in the hospitality industry is required.
  • Familiarity with Opera, Booking, and TripAdvisor systems is advantageous.

Equal Opportunity Employer:
We are committed to fostering an inclusive environment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



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