Customer Service Representative

4 days ago


Lawrence, Massachusetts, United States KMO Burger, LLC Full time

As a Team Member at KMO Burger, LLC, you'll be an integral part of our fast-paced restaurant environment. Our goal is to provide exceptional customer service, while also maintaining high-quality food preparation and delivery standards.

About Us

We're committed to providing equal employment opportunities to all employees and applicants without regard to various protected conditions or status. We strive to create a welcoming atmosphere where everyone can thrive.

Your Responsibilities

  • Customer Service: Deliver outstanding customer experiences by being attentive, friendly, and responsive to guest needs.
  • Food Preparation and Delivery: Prepare high-quality menu items, ensure timely delivery, and maintain cleanliness in the kitchen and dining areas.
  • Daily Operations: Assist with daily tasks, such as opening and closing procedures, inventory management, and maintaining a clean work environment.
  • Quality Standards: Uphold the highest standards of quality, ensuring consistency in food preparation, presentation, and overall customer experience.
  • Open Communication: Maintain open communication with management, sharing concerns, ideas, and feedback to improve team performance.
  • Cleanliness: Adhere to strict cleanliness standards, maintaining a clean and organized workspace, and promoting a positive image of our brand.

What We Offer

  • Estimated Salary: $12-$15 per hour, depending on experience and location. Note that salaries may vary based on individual circumstances.
  • Pay for Performance Program: Eligibility for regular pay increases, review, and assessment every 6 months (excluding exceptions).
  • Leadership Development: Opportunities for career growth and advancement within the company.
  • Scheduling: Access to your online schedule through R365 Interactive Scheduling, allowing for flexible scheduling options.
  • Benefits: Discounted meals, scholarship programs, medical benefits (after 30 hours/week average), and Whataburger Family Foundation support.

We are KMO Burger, LLC, an independently owned and operated business. All terms and conditions of employment are determined by each franchisee for their respective employees at their sole discretion.



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