Customer Service Ambassador

3 weeks ago


Lawrence, Massachusetts, United States LAZ parking Full time
LAZ Parking Job Description

We are seeking a dedicated and detail-oriented individual to join our team as a Front Desk Operations Associate. This role is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key responsibilities include greeting customers by name, responding promptly to correspondence and problem resolution, and developing strong relationships with our client base. Additionally, this role will assist customers in lobbies, lanes, and the parking office, add and delete accounts, and enter required information into our parking revenue control system.

We offer a competitive salary of $17.50/hour and opportunities for growth and development in a dynamic and supportive work environment.

Key Responsibilities:
  • Greet customers by name and provide exceptional service to ensure a positive experience
  • Respond promptly to correspondence and problem resolution
  • Develop strong relationships with our client base
  • Assist customers in lobbies, lanes, and the parking office
  • Add and delete accounts
  • Enter required information into our parking revenue control system
  • Oversee general maintenance of the garage
  • Maintain and repair malfunctioning parking equipment


Requirements:
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a fast-paced environment
  • Strong relationship-building skills
  • Ability to multitask and prioritize tasks efficiently
  • Basic computer skills and knowledge of parking revenue control systems


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