Customer Service Manager

3 days ago


Lawrence, Massachusetts, United States All In Energy Full time

Job Title: Customer Service Manager

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About All In Energy:

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All In Energy is a pioneering non-profit organization dedicated to accelerating an inclusive clean energy economy. Our mission is to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy.

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Key Responsibilities:

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  • Manage the workflow and productivity of a growing team of bilingual customer service representatives.\
  • Conduct interviews and evaluate candidates for success as a customer service representative.\
  • Arrange staff schedules and ensure they meet expectations for efficiency and quality of client support.\
  • Ensure clients are served in a timely manner and engage in direct client service during high-demand periods.\
  • Maintain organized contact records and data about partnerships and community members.\
  • Improve and monitor organizational systems for tracking contact records and analyzing outreach and customer support efforts.\
  • Liaise with vendors to coordinate customer handoffs and data sharing.\
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Required Qualifications:

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  • Bilingual in English and Spanish, both written and spoken.\
  • Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice.\
  • Ability to creatively and proactively problem solve and remove barriers for customers and team members.\
  • 3 years of proven experience in customer service.\
  • Excellent leadership and interpersonal skills.\
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Benefits:

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  • An annual salary of $76,133.20.\
  • A flexible schedule with paid sick time, vacation time, retirement benefits, health insurance, and technology benefits.\
  • This is an in-person role based in our Lawrence office.\


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