Customer Service Manager
3 days ago
Job Title: Customer Service Manager
\About All In Energy:
\All In Energy is a pioneering non-profit organization dedicated to accelerating an inclusive clean energy economy. Our mission is to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy.
\Key Responsibilities:
\- \
- Manage the workflow and productivity of a growing team of bilingual customer service representatives.\
- Conduct interviews and evaluate candidates for success as a customer service representative.\
- Arrange staff schedules and ensure they meet expectations for efficiency and quality of client support.\
- Ensure clients are served in a timely manner and engage in direct client service during high-demand periods.\
- Maintain organized contact records and data about partnerships and community members.\
- Improve and monitor organizational systems for tracking contact records and analyzing outreach and customer support efforts.\
- Liaise with vendors to coordinate customer handoffs and data sharing.\
Required Qualifications:
\- \
- Bilingual in English and Spanish, both written and spoken.\
- Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice.\
- Ability to creatively and proactively problem solve and remove barriers for customers and team members.\
- 3 years of proven experience in customer service.\
- Excellent leadership and interpersonal skills.\
Benefits:
\- \
- An annual salary of $76,133.20.\
- A flexible schedule with paid sick time, vacation time, retirement benefits, health insurance, and technology benefits.\
- This is an in-person role based in our Lawrence office.\
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