Liftgate Service Specialist

1 week ago


Cincinnati, Ohio, United States PrideStaff Full time

Position Overview:
The individual selected for this role will engage directly with clients to identify and resolve liftgate issues encountered in the field. The ideal candidate should have a comprehensive understanding of liftgate functionality and demonstrate exceptional customer service skills, alongside effective communication abilities, both written and verbal.

Key Responsibilities:

  • Frequent nationwide travel (over 75% of the time).
  • In-depth knowledge of liftgate mechanisms and electrical/hydraulic systems.
  • Willingness to educate service technicians on the operation, maintenance, and servicing of liftgate products.
  • Conduct regular fleet evaluations as instructed and discuss findings with clients and management.
  • Assist customers in diagnosing liftgate issues and provide cost-effective solutions through various communication channels.
  • Collaborate with the videography team to create training and promotional content.
  • Develop Standard Operating Procedures (SOPs) detailing maintenance and repair processes.
  • Exhibit strong written and verbal communication skills.
  • Deliver outstanding customer service and cultivate long-term relationships with clients.
  • Evaluate returned components to validate warranty claims and assess for resale potential.
  • Work alongside Engineering to enhance product design and installation methods, improving quality and customer satisfaction.

Preferred Qualifications:

  • Experience in MIG/Tack Welding.
  • Familiarity with ZOHO CRM software.
  • Conversational proficiency in Spanish.

Compensation and Benefits:
In recognition of your expertise and dedication, PrideStaff offers:

  • Competitive salary.
  • Monthly car allowance of $800.
  • Company-provided cellphone and laptop.
  • Reimbursement for travel expenses.
  • Employer-sponsored health and wellness program, including:
    • Free unlimited visits to primary care and urgent care facilities.
    • Coverage for all mandated preventative care under the Affordable Care Act.
    • 24/7 access to telehealth consultations for employees and their families.
    • Prescription program with low-cost options for medications.
  • 100% employer-paid short-term disability coverage.
  • Generous 401(k) plan with Roth option.
  • 100% employer-paid life insurance coverage of $50,000.
  • Paid time off: 2 weeks after probation, increasing to 3 weeks after 7 years of service.
  • 7 paid holidays annually.
  • Flexible working hours between 8 AM and 6 PM for a balanced work-life experience.

Salary Range: Up to $70,000.00



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