Associate Analyst, Order to Cash Specialist

2 days ago

Charlotte, North Carolina, United States RXO Full time

Accelerate Your Career at RXO

RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology and a massive network. We create efficient ways for shippers and carriers to transport goods across North America.

As the Associate Analyst, Order to Cash at RXO, you will be responsible for daily monitoring, cash and collection management of a dedicated portfolio of customers. You will focus on improving the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

Key Responsibilities:

  • Review assigned customer accounts, send statements, and establish collaborative communication.
  • Resolve and manage outstanding invoices and delinquent accounts.
  • Audit and analyze aging reports, track collection efforts, and initiate outside collection approaches for unresolved delinquent accounts.
  • Collect overdue account balances and payment discrepancies through research, communication, and follow-up with customers and/or sales teams.
  • Partner with leadership to make recommendations on account management strategies.
  • Research invoices for billing accuracy, audit, and collaborate with internal business partners to correct disputed invoices.
  • Determine root cause of disputes, report process deficiencies, and recommend improvements.
  • Respond to customer inquiries in a timely manner, maintain departmental productivity goals.
  • Maintain customer contacts in collections tool.
  • Research, validate, and submit customer refunds, internal write-off requests, cash application offset requests.
  • Properly document all collection activity in the AR system.

Requirements:

  • Bachelor's degree or equivalent related work or military experience.
  • 2 years of experience in billing, commercial account receivable experience, or cash applications.
  • Advanced computer skills with an emphasis on Microsoft Office (Excel).
  • Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.

What RXO Offers:

  • Competitive pay.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Life insurance, disability.
  • Employee Assistance Program (EAP).
  • Paid time off.
  • Tuition reimbursement program.

Our Culture:

We value diversity, inclusivity, and teamwork. We learn from each other, operate safely, and build strong relationships. We welcome everyone regardless of background, identity, or ability.

Next Steps:

Ready to take the next step? Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review RXO's candidate privacy statement and RXO's Privacy Notice to California Job Applicants.

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