Order Service Associate

1 week ago


Charlotte, North Carolina, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Order Service Associate to join our team at The Ritz-Carlton Charlotte. As an Order Service Associate, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also be responsible for answering guest questions or concerns regarding the origin, vintage, and style of various wines. Additionally, you will place and log call backs for room service orders, notify guests and management of delays in service delivery, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Responsibilities
  • Take room service orders over the phone and answer questions on menu selections
  • Check with kitchen staff to ensure accurate order fulfillment
  • Answer guest questions or concerns regarding wine
  • Place and log call backs for room service orders
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day
  • Record transactions in MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required
About Us

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are proud to be a global brand leader in luxury hospitality, and we are committed to delivering exceptional service to our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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