Housekeeping Team Leader

2 weeks ago

Salt Lake City Utah, United States Residence Salt Lake City Airport Full time

Position Overview:
The Housekeeping Team Leader is tasked with overseeing and coordinating cleaning operations within designated areas.

This role includes evaluating guest accommodations to ensure they meet established standards, assisting cleaning staff as necessary, and providing essential training.

The Team Leader will also assume the responsibilities of the Housekeeping Manager during their absence.

Key Responsibilities:

REQUIREMENTS:
A minimum of 2 to 3 years of relevant experience in hospitality or a similar sector is required.

A High School diploma or equivalent is mandatory.

Completion of college coursework in a related discipline is advantageous.

Prior experience in a supervisory role is preferred.

PRIMARY DUTIES:
Engage with guests and team members in a welcoming and service-oriented manner.


Maintain consistent attendance in accordance with company standards, which may vary based on hotel needs.

Uphold high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag while on duty.

Adhere to company policies and regulations to promote safe and efficient hotel operations.


Conduct daily inspections of staff performance within assigned areas to ensure compliance with standards and productivity expectations.

In the absence of the Housekeeping Manager or Assistant Manager, inspect all VIP accommodations and communicate their status to the Front Office.


Supervise the organized closing of floors at the end of shifts, ensuring that cleaning staff's carts are tidy and stocked with necessary supplies.

Ensure that daily assignment records are completed, signed, and submitted to the Housekeeping Office punctually.

Maintain a key control system.

Oversee all personnel in Laundry and Housekeeping, holding them accountable for their performance.

Document instances of poor performance, misconduct, excessive absenteeism, tardiness, and inappropriate attire.

Manage lost and found items in accordance with established protocols.

Familiarize oneself with all company policies and house rules.

Ensure that team members are consistently attentive, friendly, and courteous to all guests, managers, and fellow associates.

Maintain the overall cleanliness and orderliness of staff areas.

Carry a communication device to stay in contact with the Front Office and/or Engineering throughout the shift.

Oversee the daily distribution of tasks, ensuring each cleaning staff member has a designated assignment.

Monitor the cleanliness and organization of cleaning staff carts, linen closets, and common areas.

Report on the status of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.

Initiate maintenance requests for repairs and upkeep of facilities, following through on each request until completion.

Ensure effective training of cleaning staff.

Motivate, coach, and guide team members as necessary.

Collect all keys and assignment sheets at the end of each shift.

Participate in meetings as required by management.

Ensure the completion of regular maintenance and cleaning projects on a biannual basis.

Monitor all VIP guests and special requests.

Perform any additional duties as assigned by management.

Property Overview:


The Residence Inn SLC Airport hotel is conveniently located near the airport, providing easy access to downtown and local attractions.

Recognized for excellence, we offer complimentary amenities such as a 24-hour airport shuttle, WiFi throughout the property, and a daily hot breakfast buffet.

Guests appreciate our spacious, pet-friendly suites equipped with kitchens, flat-screen TVs, and more room than standard hotel accommodations.

After a busy day, guests can enjoy socializing at our evening RI Mix with complimentary appetizers and beverages.

Whether traveling for business or leisure, we encourage our guests to explore the city's top attractions.

We strive to provide comfort and convenience at the Residence Inn Salt Lake City Airport hotel.

Company Overview:


As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across various locations, representing top international brands and luxury accommodations.

Our dedicated associates are committed to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Join a world of opportunities with our organization.

Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Now offering Daily Pay - inquire for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

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