Client Support Specialist
2 weeks ago
Company Overview
Welcome to the innovative realm of VersaDesk, where we blend creativity with comfort, transforming workspaces into vibrant centers of productivity. Our journey began with a commitment to crafting computer furniture, primarily catering to the education sector and office furniture markets. With over twenty years of leadership in the computer furniture and ergonomic solutions industry, VersaDesk is at the forefront of redefining how we work.
Our evolution continued with the launch of the desktop converter, a groundbreaking product that has set the standard in the industry. Holding both the design and utility patent for this innovative solution, we have consistently led the way in ergonomic advancements, offering users the ability to effortlessly switch between sitting and standing. Our commitment to innovation is unwavering, and we are excited to unveil our latest products that seamlessly integrate with voice technology, allowing you to control your workspace effortlessly.
At the heart of our organization are values that resonate with every member of the VersaDesk family. We prioritize accountability, dedication to excellence, and an unwavering commitment to customer satisfaction. Honesty, transparency, and integrity guide our decisions and actions.
Join us in our mission to revolutionize the work experience. Discover the excitement of a workspace that adapts to your needs, enhances your well-being, and showcases individuality. VersaDesk - where innovation meets tradition, and the future of work begins now.
Job Description
Versa Products Inc. is seeking a motivated and collaborative individual to become a vital part of our Customer Service Department. A customer service representative at Versa is dedicated to delivering high-quality service with meticulous attention to detail while thriving in a dynamic environment. We value ownership, commitment, and customer satisfaction, and we are looking to fill a full-time role.
Duties and Responsibilities
- Addressing customer inquiries through various communication channels
- Resolving customer issues and complaints promptly and effectively
- Providing detailed information regarding products and services
- Managing order processing and returns
- Maintaining accurate customer records and updating account details
- Following up with customers to ensure their satisfaction
- Escalating complex or urgent issues to management or specialists as necessary
- Offering constructive feedback to management on enhancing the customer experience
- Adhering to company policies and procedures
- Meeting performance targets, including handling a specified volume of customer interactions
- Bachelor's degree in Business, Communications, or a related field
- A minimum of 2 years of experience in a customer service role
- Proficient knowledge of CRM systems such as HubSpot or Zendesk
- Ability to perform well under pressure
- Strong multitasking skills
- Capacity to adapt and learn quickly
- Excellent verbal and written communication abilities
- Proficiency in Google Sheets and Excel
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