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Client Support Specialist
2 months ago
Company: Think Tell Junction
Job Type: Full-Time (40 hours per week)
Salary: $38,750 to $42,560 per year
About Us: At Think Tell Junction, we recognize the importance of effective communication in today's dynamic environment. We invite you to become part of a team that values innovative interaction and exceptional customer care.
Job Overview: We are in search of a committed and approachable Client Support Specialist to enhance our team. This position serves as the initial contact for our clientele, delivering exemplary service and assistance. You will address inquiries, resolve challenges, and ensure that each customer engagement reflects the esteemed standards of Think Tell Junction.
Key Responsibilities:
- Address customer inquiries through various channels including phone, email, and chat with professionalism and promptness.
- Deliver precise information regarding our offerings while resolving any issues or concerns.
- Keep comprehensive and accurate records of customer interactions and transactions.
- Work collaboratively with other teams to meet customer requirements and efficiently resolve issues.
- Guide customers in troubleshooting and navigating our products or services.
- Contribute to team objectives by achieving both personal and collective goals.
- Provide insights on processes and recommend enhancements to boost customer satisfaction.
- High school diploma or equivalent; a college degree is preferred.
- Prior experience in customer service or a related area is advantageous.
- Strong verbal and written communication abilities.
- Capability to maintain composure and manage stressful situations professionally.
- Excellent problem-solving skills with a keen attention to detail.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Able to work independently as well as collaboratively within a team.
- Strong organizational skills with the ability to manage multiple tasks.
- Competitive salary ranging from $38,750 to $42,560 per year.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and training.
- A supportive and collaborative work atmosphere.
- Paths for career advancement.
