Center Business Development Director

6 days ago


Little Rock, Arkansas, United States Disability Solutions Full time

This role is ideal for individuals who want to make a real impact in the financial services industry. As a Center Business Development Director, you will be responsible for supporting a cluster of financial centers in designated markets and driving operational excellence.

About the Team

We are a dynamic team of professionals who share a passion for delivering exceptional customer experiences. Our success depends on collaboration, innovation, and a commitment to excellence.

Responsibilities:
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence
Requirements:
  • 1+ years leadership experience demonstrated through one or a combination of coaching, training, or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market
Estimated Salary: $65,000 - $85,000 per year

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