Center Business Development Director
6 days ago
This role is ideal for individuals who want to make a real impact in the financial services industry. As a Center Business Development Director, you will be responsible for supporting a cluster of financial centers in designated markets and driving operational excellence.
About the TeamWe are a dynamic team of professionals who share a passion for delivering exceptional customer experiences. Our success depends on collaboration, innovation, and a commitment to excellence.
Responsibilities:- Manage client traffic, engaging and appropriately routing clients, and fostering client retention
- Manage business results through formalized management routines and coaching
- Create a world-class client experience environment
- Manage market-level initiatives prescribed by market leaders
- Drive operational excellence
- 1+ years leadership experience demonstrated through one or a combination of coaching, training, or motivating a diverse work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
- Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Availability to work weekends and/or extended hours as required to run the business
- Must be able to travel to any financial center within the defined market
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