Bilingual Resource and Housing Specialist

4 weeks ago

San Francisco, California, United States Compass Community Services Full time
About Compass Community Services

Compass Community Services is a leading nonprofit organization dedicated to addressing the root causes of homelessness in San Francisco. With over 100 years of experience, we provide comprehensive support to families in need, empowering them to achieve long-term stability and success.

About the Program

Our Compass Family Shelter program offers a safe and supportive environment for families experiencing homelessness. Each family has their own room and access to a kitchen, children's play area, and communal spaces. Our team provides intensive support to help families stabilize, find housing, and address challenges and barriers.

Key Responsibilities
  • Build supportive relationships with assigned client families and provide services from a trauma-informed and harm reduction perspective.
  • Monitor client families' compliance with shelter and program rules, and administer warnings and denials of services as needed.
  • Work collaboratively with staff to resolve and report problems that arise.
  • Support the community with safety and cleanliness of common areas, pantry, and community space.
  • Participate in food distribution days, including setting up the space, unpacking food deliveries, and informing residents of the food's arrival.
  • Plan and execute community meetings, including facilitation, outreach to speakers, and attending the entire meeting, ensuring family participation.
  • Ensure safety and parental supervision of children at all times.
Case Management
  • Assess families at intake to determine barriers and needs, and create a service plan for shelter stay, prioritizing housing search and addressing barriers to stability and healthy functioning.
  • Provide case management services to a caseload of up to 10 shelter families, including counseling, crisis intervention, and referrals to services.
  • Ensure compliance with San Francisco's Department of Homelessness and Supportive Housing Case Management standards and complete all necessary documentation within deadlines.
  • Refer exited families to aftercare and ensure a warm hand-off.
  • Maintain up-to-date case files, case notes, and family assessments in CoDa and complete paper files on each shelter family.
Problem-Solving
  • Understand families' eligibility for San Francisco's Homelessness Response System, including shelter, rental subsidies, and permanent supportive housing.
  • Perform problem-solving eligibility screenings and assessments, entering all information in the ONE system and CoDA.
  • Offer problem-solving support to families to identify readily available housing resolutions, using strategies such as mapping personal networks and resources, motivational interviewing, conflict resolution, and mediation.
  • Communicate with landlords and property managers to ensure a smooth move-in process.
Qualifications
  • Spanish fluency required.
  • Relevant experience in a social services setting, including counseling and crisis intervention.
  • Understanding of challenges facing homeless and immigrant families.
  • Understanding of trauma-informed care.
  • Knowledge of Bay Area housing and social service resources.
  • Outstanding work habits, including punctuality, reliability, and teamwork.
  • Demonstrated commitment to diversity, equity, inclusion, and belonging work.
  • Strong computer skills, including proficiency in Microsoft Office (Outlook, Word, Excel) and experience with Salesforce.

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