Housing Stability Specialist

9 hours ago

San Francisco, California, United States Tenderloin Housing Clinic Full time
Job Summary

We are seeking a highly skilled and compassionate Housing Counselor to join our team at the Tenderloin Housing Clinic. As a Housing Counselor, you will play a critical role in supporting our clients in achieving and maintaining stable housing.

Key Responsibilities
  • Provide warm referrals to other programs for financial assistance, counseling, or other services based on the tenants'/clients' individual needs.
  • Work regularly with non-THC hotel staff/case managers, and various community agencies to ensure coordinated client care.
  • Advocate for tenants/clients with outside agencies and landlords with regard to rental issues and general tenant/client-related matters in an effort to help the tenants/clients increase stability and retain their housing.
  • Conduct tasks associated with Check Day and Quick Check processes during the Rental Payment Period in such a way that it is efficient and supportive to tenants/clients.
  • Collaborate regularly with inter-departmental THC staff to ensure effective tenant services and to increase housing retention and tenant stability.
  • Communicate effectively with the Human Services Agency (H.S.A.) in matters related to client referrals for housing and City and County Adult Assistance Program (C.A.A.P.) benefits.
  • Ensure information regarding a client's housing situation and rent payments are updated in THC's shared database in a timely manner, and all supporting documents are filed in client's file, in accordance with THC policies and procedures.
  • Provide information and assistance to potential THC tenants/clients that are tailored to the clients'/tenants' individual situation.
  • Help to mediate landlord-tenant disputes in an effort to increase clients'/tenants' housing stability.
  • Respond to all phone messages, tenant/client requests, staff requests, and emails as appropriate and in a timely manner.
  • Maintain confidentiality of tenant/client records and concerns.
  • Attend all meetings as scheduled and participate in meetings as requested.
Requirements
  • High School degree or equivalent required; BA/BS degree strongly preferred.
  • Must have a minimum of 1 year of experience working directly with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
  • Must have the ability to refer clients to appropriate resources.
  • Must have an understanding of rent pro-ration.
  • Must have a basic understanding of the eviction process.
  • Must have the ability to perform basic math calculations with minimal mistakes.
  • Must have a thorough working knowledge of Microsoft Office Suite.
  • Must have an ability to complete paperwork accurately and write business correspondence.
  • Must have demonstrated problem-solving skills.
  • Must have experience working within databases, and have excellent data entry skills.
  • Must have experience working with clients with mental health and substance abuse issues.
  • Experience with de-escalation skills strongly preferred.
  • Must have an understanding of a Harm Reduction model.
  • Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
  • Must have demonstrated customer service skills.
  • Must read, communicate orally, and write in English.
  • Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
  • Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
  • Experience working in non-profit or public sector strongly preferred.
  • Bilingual abilities preferred.
  • Knowledge of San Francisco resources preferred.

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