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Housing Services Specialist

1 month ago


San Bernardino, California, United States Housing Authority County of San Bernardino Full time
Job Title: Housing Services Specialist

Join the Housing Authority of the County of San Bernardino as a Housing Services Specialist and play a vital role in providing housing services to our community.

Job Summary:

Under general supervision, the Housing Services Specialist performs a variety of duties related to the occupancy and eligibility of Housing Services Programs. This includes interviewing housing applicants, investigating and verifying applicant/participant/resident information, and preparing confidential and technical documents.

Key Responsibilities:
  1. Determines eligibility of program participants, including eligibility for continuing participation, and interviews housing applicants.
  2. Investigates and verifies applicant/participant/resident information for accuracy and completeness, and contacts applicants and participants to discuss and clarify discrepancies.
  3. Prepares and reviews leases and documentation involved in the eligibility and rental process, and prepares notices to participants/residents and property owners regarding changes of status.
  4. Processes inspection requests and prepares necessary documentation, and prepares contracts, reviews leases, and releases payments.
  5. Prepares and conducts interim and bi-annual re-evaluations, verifies any changes in household composition or income, and recalculates rent and prepares amendment to current lease as required.
  6. Notifies participants/residents of changes, works with outside agencies to implement the transition of participant under the Portability Housing Choice Voucher program, and prepares correspondence to various agencies, landlords, and businesses to verify applicant data.
  7. Develops and maintains files, records, and indices pertaining to applicant, participant/resident, and property owner information, and compiles data from a variety of sources, databases, and logs related to housing services operations and Housing Program Activities.
  8. Briefs prospective applicants, participants/residents, landlords for the various programs explaining the way the programs work, outlining duties and responsibilities of owner and resident, and answers questions and provides information to the public and program participants.
  9. Performs a variety of counseling functions to explain Housing Authority policies, regulations, guidelines, and procedures to applicants, participants/residents, landlords, and resolves or refers requests and complaints to appropriate staff.
  10. Reviews client requests and prepares file for review, i.e., program hardship policies, program moves/transfer, reasonable accommodation requests to make recommendation to supervisor/PIU, and conducts initial compliance reviews, prepares and assists in terminations process including preparing, conditional terminations, and hearing packets for review by supervisor.
  11. Conducts partnership outreach as assigned, develops and coordinates special projects/special programs as assigned, and may assist in supervision of projects, activities that fall within scope of work, and acts as a Subject Matter Expert in field of work.
  12. Initiates and receives a variety of telephone and personal contacts with the public concerning the technical and responsible functions of the agencies housing services, and inputs information into computerized systems for information management, storage, and retrieval.
  13. Coordinates casework with the Community Development Initiatives (CDI) department as necessary for continued client support and development, and stays abreast of supportive services and programs available to participants/residents through CDI.
  14. Provides courteous, respectful, honest, timely, and professional information to all Housing Authority staff, program participants, visitors, and landlords for all activities and services in accordance with Housing Authority Customer Service Policies.
  15. May assist with FSS family participants, including but not limited to, coordinating various functions of outreach and gathering contract information, evaluating interests, education, and experience of program participants, and developing employment/education goals for self-sufficiency.
  16. May assist with portability households, both incoming and outgoing as business needs require, including working with other PHA's to implement the transition of residents under the Portability Housing Choice Voucher program, processing a variety of invoices and billings in relation to portability, and providing support by receiving, reviewing, and verifying financial documents and reports for accuracy and adherence to legal mandates, policies, and operational guidelines.
  17. Performs other related duties as assigned, including but not limited to, investigating fraud complaints, participating in Moving to Work activities and departmental/unit projects, attending and participating in a variety of committees and meetings, and staying abreast of regulations, guidelines, and procedures.

As a Housing Services Specialist, you will have the opportunity to work with a dedicated team to provide meaningful and impactful housing services and resources to the community we serve. If you are passionate about your work and want to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Requirements:

  • High School diploma or equivalent; Associates preferred.
  • Equivalent of three (3) years directly related experience preferably in a housing organization or social service agency.
  • Bilingual preferred.

Benefits:

  • Generous benefits package for regular full-time employees and their eligible dependents.
  • Health Benefits begin the first of the month following date of hire.
  • Medical insurance is provided through CalPERS with several HMO and PPO choices.
  • Dental insurance is provided through First Dental Health administered by The Principal Group.
  • Vision insurance is available through Superior Vision Plan.
  • Life Insurance, AD&D, & LTD are provided by the HACSB.
  • Retirement is provided through CalPERS.
  • Vacation time based on length of service ranging from hours annually.
  • Sick Leave is provided with a bi-weekly accrual of 4.15 hours (12 days/year) per pay period.
  • Holidays are provided with 15 paid holidays in a year.
  • Work Schedule is a 9/80 work schedule.
  • Telecommuting is available for approved positions.
  • Education Reimbursement is available for all employees who have completed one year of service with the Housing Authority.
  • Public Service Loan Forgiveness is available for qualifying employees.
  • Additional benefits offered include Lincoln voluntary plans, 457, Flexible Spending Account, Employee Assistance Program, and additional supplemental life and AD&D insurance benefits.