Problem Solving Specialist

3 weeks ago


San Francisco, California, United States Dolores Street Community Services Full time
Job Summary:

As a Problem Solving Specialist at Dolores Street Community Services, you will play a critical role in preventing homelessness and supporting individuals in need. This position requires a strong understanding of housing navigation, crisis intervention, and community resources. You will work closely with our team to provide one-on-one support, assistance, and resources to individuals experiencing homelessness.

Key Responsibilities:

• Screen and assess single adults experiencing homelessness using standardized tools and protocols.
• Support individuals in avoiding entry to shelter or the experience of street homelessness by identifying creative solutions to exiting homelessness.
• Analyze information, problems, situations, and procedures to define any barriers to a Problem Solving resolution.
• Engage participants in problem-solving conversations to assess for additional resources available within the participant's own network.
• Provide crisis intervention assistance as needed.
• Make prioritized referrals into housing programs and internal Mission Action Housing Navigation services.
• Conduct immediate and long-term follow-up to ascertain the effectiveness of Problem Solving activities.

Requirements:

• At least 2 years of direct service experience in case management, counseling, or a similar field.
• Demonstrated knowledge/experience working with individuals experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System preferred.

About Us:

Dolores Street Community Services is a multi-issue, multi-strategy nonprofit organization based in San Francisco's Mission District. Our mission is to nurture individual wellness and cultivate collective power among low-income and immigrant communities to create a more just society. We provide direct services to meet immediate needs, as well as affect broader change by engaging in advocacy and community organizing, working on a wide range of issues from homelessness to housing to immigration to employment. We believe deeply that these issues are interconnected and that solidarity and the linking of these issues is core to our work in our efforts to create a more just society.

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