Program Management Office Specialist

2 weeks ago

Reston, Virginia, United States IT Concepts Full time
Descripción del Trabajo

IT Concepts, fundada en 2003, se rige por valores fundamentales como la orientación al cliente, el trabajo en equipo, la entrega de resultados, la innovación y la integridad. Nuestro objetivo es colaborar para ser los mejores, alcanzar metas y generar un impacto positivo en nuestras comunidades. Fomentamos una cultura que abraza el cambio, la experimentación y el aprendizaje continuo, utilizando un enfoque de resolución de problemas basado en el pensamiento de diseño que desafía suposiciones y prioriza la curiosidad.

Estamos en búsqueda de un Analista de la Oficina de Gestión de Programas (PMO) con experiencia para apoyar al Gerente de Programa Senior del programa de Servicios Transaccionales de Recursos Humanos (HRTS), que proporciona la mayoría de los servicios de RRHH para una importante agencia gubernamental. Este rol es fundamental para brindar apoyo administrativo a las operaciones de múltiples equipos y contratistas que ofrecen estos servicios. Además, tendrá responsabilidades en la elaboración de informes de gestión de programas y acceso a la alta dirección. Esta es una excelente oportunidad para un candidato con experiencia en gestión de proyectos y un deseo de desarrollar habilidades en medición del rendimiento organizacional y mejora de procesos de negocio.

Este puesto se desempeñará en un entorno de trabajo híbrido.

Responsabilidades:

  • Mantener los materiales y reportes de gestión de programas de ITC para el programa HRTS.
  • Coordinar la dotación de personal de ITC para nuevas posiciones y reemplazos específicos del programa HRTS.
  • Colaborar con Recursos Humanos y reclutamiento para identificar candidatos internos y externos para posiciones en HRTS.
  • Asistir en la coordinación de la idoneidad y la obtención de credenciales para nuevos miembros del equipo.
  • Coordinar el proceso de incorporación del equipo.
  • Administración del equipo.
  • Monitorear la bandeja de entrada de PMO para responder a solicitudes comunes y escalar asuntos prioritarios.
  • Apoyar el proceso de viajes y gastos para los miembros del equipo HRTS.
  • Consolidar comunicaciones para la gestión de conflictos del equipo.
  • Apoyar las actividades de gestión del rendimiento del equipo.
  • Compilar y enviar formularios de retroalimentación a los directores de centro y coordinadores de flujos de trabajo.
  • Consolidar la retroalimentación para cada miembro del equipo en paquetes de retroalimentación.
  • Colaborar con Recursos Humanos y coordinadores de flujos de trabajo para apoyar la desvinculación del personal de ITC.
  • Apoyar actividades de mejora continua del rendimiento según sea necesario.
  • Ubicación: híbrido, se requiere apoyo ocasional en persona.

Requisitos:

  • 3 a 5 años de experiencia en apoyo a clientes internos o externos en gestión de operaciones o soporte administrativo.
  • Título universitario o superior de una institución acreditada (preferido).
  • Certificación actual en gestión de proyectos es altamente preferida.
  • Experiencia en la elaboración de informes y comunicaciones para la alta dirección.
  • Comprensión de los principios de mejora de procesos.
  • Conocimiento de la medición y reporte del rendimiento organizacional.
  • Conocimiento de software y soluciones de gestión de proyectos/programas.
  • Excelentes habilidades de comunicación verbal y escrita.
  • Experiencia en interacción directa con clientes.

Habilidades Preferidas:

  • Experiencia en informes de gestión de proyectos.
  • Comprensión de la medición del rendimiento de los empleados y principios de desarrollo de habilidades.
  • Experiencia en comunicación con gerentes de proyectos y programas, incluyendo la alta dirección.

Beneficios:

Ofrecemos excelentes beneficios, incluyendo tiempo libre pagado competitivo, seguro médico, dental y de visión, protección contra robo de identidad, cobertura de recursos legales, y un plan 401(k) con igualación de la empresa sin período de consolidación. Además, todos los empleados son elegibles para reembolso educativo para certificaciones, títulos o desarrollo profesional.

En IT Concepts, valoramos el trabajo en equipo y la dedicación, y estamos comprometidos con la creación de un ambiente positivo y colaborativo que fomente la innovación y la creatividad.

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