Medical Assistant Supervisor

2 days ago

Manchester, New Hampshire, United States D-H Lebanon-MHMH Full time
Job Summary

We are seeking a highly skilled and experienced Medical Assistant to join our team as a Medical Assistant Supervisor. In this role, you will be responsible for supervising and coordinating the activities of a group of clinical and/or clerical support staff, providing administrative support in planning and maintaining day-to-day activities and projects.

Key Responsibilities
  • Monitor patient flow to ensure efficient use of schedules and rooming of patients.
  • Write annual performance appraisals and conduct appraisal meetings.
  • Ensure adherence to all standards, procedures, and protocols.
  • Encourage, support, and provide educational opportunities for employees' development.
  • Coordinate the daily operations of the practice.
  • Ensure staffing, space, furniture, and equipment/supply needs of the office are met.
  • Analyze work flows to ensure maximum staff utilization.
  • Work to create a positive and harmonious working environment.
  • Coordinate employee schedules and assignments and approve employee time off requests.
  • Perform service recovery to promote patient and employee retention.
  • Develop, maintain, and revise office procedures and systems in order to ensure efficient, effective operations.
  • Function as a resource to management in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations.
  • Act as preceptor for new employees.
  • Facilitate orientation and training for new employees. Monitor completion of orientation checklist and complete computer access requests.
  • Coordinate and direct special quality improvement pilots and projects involving the clinical support staff.
  • Serve as liaison with other persons/departments concerning services offered by the office.
  • May be required to travel to multiple sites.
  • Perform other duties as required or assigned.
Qualifications
  • Graduate of an accredited Medical Assistant Program with 3 years of clinical experience required.
  • Experience coordinating activities for a group preferred.
  • Ability to effectively delegate and hold staff accountable for responsibilities.
  • Excellent interpersonal, organizational, and communication skills required.
  • Ability to relate sensitively to people, maintain confidentiality, multi-task, and work well under pressure.
Required Licensure/Certifications

- Current BLS certification required.

- American Association Medical Assistants (AAMA) Certified, American Medical Technologists (AMT) Registered OR Certified Clinical Medical Assistant (CCMA) plus 2,000-hour Dartmouth-Hitchcock Workforce Readiness Institute (D-H WRI) registered apprenticeship program - CCMA designation.

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