Customer Service Representative

4 weeks ago


Milford, Connecticut, United States Goodwill of Delaware and Delaware County Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Goodwill of Delaware and Delaware County. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a professional store environment, and ensuring the security and protection of company assets.

Key Responsibilities
  1. Provide exceptional customer service, ensuring maximum customer satisfaction and promoting a positive shopping experience.
  2. Maintain a professional store environment, including cleaning and recovery of sales floor, dressing rooms, and production/processing areas.
  3. Perform Point of Sale functions and transactions, ensuring safe and accurate handling of cash drawer funds, media, and Goodwill property.
  4. Assist in production areas, including textiles, WEB, and ASH, and assist in accepting donations.
  5. Follow company policies and procedures, as outlined in the Goodwill Employee Handbook and SOPs.
  6. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.
  7. Ability to work varied hours/days as business dictates.
Requirements
  • High school diploma or GED equivalent preferred.
  • Minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Excellent communication and interpersonal skills.
  • Ability to lift and/or move up to 30 pounds.


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