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Customer Service Representative

1 month ago

Milford, Connecticut, United States United Dairy Farmers Full time
Job Title: Guest Service Associate

At United Dairy Farmers, we are committed to providing exceptional customer service to every guest who walks through our doors. As a Guest Service Associate, you will play a vital role in ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities:
  • Provide the signature UDF Hi Five Guest Experience, greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, anticipating the needs of guests and providing assistance to ensure each guest leaves satisfied with the intention to return to our store.
  • Prepare DipSide items, including shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas, and "hand-packed" containers.
  • Operate the Point of Sale System and Gas Console, properly authorizing and controlling gas sales, accurately registering all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps, and making change.
  • Stock merchandise, keeping shelves, displays, milk box, and freezers filled and faced, ensuring the dip cabinet is filled and appears presentable to our guests, and ensuring coffee pots and ice dispensers are full.
  • Maintain awareness of all guests in the store/on the lot to minimize shoplifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, and follow all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
  • Ensure the store and parking lot are kept in a safe, clean, and organized condition, keep store equipment clean, and monitor product and refrigeration equipment temperatures.
  • Accurately complete time records and the Customer First Document.
Requirements:
  • Ability to speak, hear, and understand spoken English well enough to communicate effectively with customers.
  • Ability to see well enough to operate store equipment, including the POS terminal, gas console, check identification documents, and use the price book.
  • Ability to understand operating instructions for store equipment and operate all store equipment.
  • Ability to prepare DipSide items using supplies located in the dip cabinets.
  • Ability to handle coins, currency, checks, credit transactions, coupons, and food stamps, recognize denominations, and accurately make change.
  • Ability to recognize numbers, count, and do arithmetic well enough to complete required records.
  • Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
  • Ability to clean counters and other surfaces.
  • Ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes.
  • Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
  • Ability to raise at least 10 pounds from floor level to a height of 5 feet.
  • Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Please note that the lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position are not exhaustive but are believed to be accurate at the time of publication. Management reserves the right to revise this job description at any time without notice and to require that other tasks be performed when necessary.